Ride-hail drivers are, by and large, untrained, self-employed workers driving their own cars on a part-time basis. They’re not medical professionals.
But as health care costs have risen and ride-hail has become more pervasive, people are increasingly relying on Uber and Lyft drivers to get them to the hospital when they need emergency care.
A recent (yet to be peer-reviewed) study found that, after Uber enters new markets, the rates of ambulance rides typically go down, meaning fewer people call professionals in favor of the cheaper option.
People have always taken taxis to the hospital, but ride-hail technology makes it much easier, especially in less densely populated cities. This money-saving tactic might make sense for people in noncritical condition, but it puts ride-hail drivers in an uncomfortable position. They’re forced to choose between assuming potential legal liability if something goes wrong, or dealing with a sense of guilt and the fear of getting a lower rating if they decline or cancel the ride.
If Uber drivers were employees of Uber, then Uber would be liable if something bad happened to a passenger en route to the hospital. But because drivers are independent contractors, they could be held responsible for any failure to provide care during the business transaction.
As independent contractors, Uber and Lyft drivers can turn down any ride that makes them uncomfortable. The companies also charge riders for cleaning fees and repay drivers for the expense, though drivers say this process is a major headache that can take weeks. Both companies said low ratings or demerits for canceling on a rider experiencing a medical emergency could be expunged from a driver’s record.
“Uber is not a substitute for law enforcement or medical professionals,” an Uber spokesperson told BuzzFeed News. “In the event of any medical emergency, we encourage people to call 911.”
Lyft said the same, adding, “If a driver encounters a passenger with an emergency situation, they should contact 911. After that, they should report the incident to our 24/7 critical response line so we can take appropriate action.”
But drivers told BuzzFeed News that neither Uber or Lyft have provided them with direct guidance about what they should do when a passenger expects to be taken to the ER.
And it’s not just the patients who are put at risk when they opt to call a car rather than an ambulance. When drivers give rides to sick people, they’re exposed to germs and the possibility of infection. One driver remembered with horror picking a patient up at the hospital whose colostomy bag exploded on the way home. Another said he had to wipe down the backseat of his car after driving a woman in labor to the hospital. Experienced drivers recommend getting leather or plastic, never fabric, seats.
Uber and Lyft didn’t create this problem. Emergency medical transportation is expensive, with ambulance rides costing patients hundreds or even thousands of dollars, even if they have health insurance. More than half of Americans say an unplanned $1,000 expense would put them in debt.