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Drug Makers Roll Back Prices After White House Pressure

In January, President Trump put the pharmaceutical industry on notice that drug prices were too high. He explained that drug companies were “getting away with murder.” Trump added, “PhRMA has a lot of lobbies, a lot of lobbyists, a lot of power. And there’s very little bidding on drugs. We’re the largest buyer of drugs in the world, and yet we don’t bid properly. We’re going to start bidding. We’re going to save billions of dollars over a period of time.”

Trump lamented that the pharmaceutical lobby impeded the ability for the government to negotiate drug prices. “We don’t do it,” he said. “Why? Because of the drug companies.”

In the past, Congress has failed to enact sufficient reforms to lower drug prices. When Congress was drafting the Medicare Part D prescription-drug benefit, big PhRMA added a provision which banned the Centers for Medicare and Medicaid Services from negotiating with drug companies to set prices.

Last December, the Senate blocked a measure from Senator Bernie Sanders to amend the 21st Century Cures Act, allowing the importation of prescription drugs from other countries and for Medicare to negotiate drug prices. Sanders said on the Senate floor, “I am quite confident that all of my Republican colleagues will support an amendment in my hands that will do exactly what Trump said he would accomplish as president.”

In March, Trump tweeted that he is working on a new system to bring down drug prices. Later that month, two of the biggest pharmaceutical firms announced that they will lower the cost of their pharmaceuticals.

Sanofi and Regneron Pharmaceuticals Inc. said that its new treatment for atopic dermatitis, a painful skin condition, will cost $37,000. This is a substantial decrease from the $50,000 price tag for similar treatments.

Roche Holdings AG, lowered its price for a multiple sclerosis drug to $65,000, 25 percent cheaper compared to a 15 year-old competitor, Rebif.

Regeneron CEO Leonard Schleifer told investors, “We believe that Sanofi and Regeneron and the payers are heading perhaps towards setting a new paradigm.” Schleifer added, “But it ain’t over yet.”

Roger Longman, CEO of data analytics company Real Endpoints, said that PhRMA companies will have to lower drug prices under President Trump. Longman said, “In the old days, if you could convince the physician that one drug was slightly better than another, then he or she would prescribe it, it didn’t matter what the cost was.” Longman added, “Now, the decision makers are the payers: the insurance companies, the employers.”

Marathon Pharmaceuticals paused the launch of its new drug, Emflaza, facing intense public scrutiny regarding the drug’s astronomical $89,000 price tag. Martin Shkreli, famous for raising the price of the drug Daraprim, said that, “These guys invented price increases. – literally learned it from them.”

Since the election of Donald Trump, several large drug companies offered to lower the annual increase of drug prices. Novo Nordisk President Jakob Riis promised to limit the annual increase in drug prices. Riis explained, “We hear from more and more people living with diabetes about the challenges they face affording healthcare, including the medicines we make. We take this issue seriously and have been thinking about what we can do to better support patients,” Riis said. “This has become a responsibility that needs to be shared among all those involved in healthcare and we’re going to do our part.”

Novo Nordisk followed the leadership of Brent Saunders, chief executive of Allergan, who issued a “social contract,” promising to limit the annual increase of the price of pharmaceuticals.

Merck, Johnson & Johnson, and Lilly unveiled plans to increase their transparency regarding their drug pricing.

FBI Operation Backlash Claims Another Plea Deal

Operation Backlash, has been an extensive FBI-led undercover investigation that revealed a widespread workers’ compensation kickback scheme, including attorneys, doctors and medical providers who referred patients for health services in exchange for money.

Operation Backlash was first announced in November 2015 when the initial round of federal indictments was handed down. San Diego chiropractor Steven J. Rigler and San Diego workers’ compensation attorney Sean O’Keefe previously pleaded guilty to federal charges.

“When law enforcement became aware of the scam, we began following the trail of dirty money and it took us in many different directions,” San Diego District Attorney Bonnie Dumanis said. “The circle of criminal conduct continues to widen with today’s charges, and we expect additional indictments and arrests in the future.”

As alleged in one of the indictments, Los Angeles radiologist Ronald Grusd paid bribes to a San Diego chiropractor in exchange for patient referrals. The bribes were funneled to the chiropractor via Grusd’s corporation, Willows Consulting, a shell company. The checks were labeled “professional services,” but this was allegedly a sham.

Grusd’s practice, California Imaging Network Medical Group, has clinics in San Diego, Los Angeles, Beverly Hills, Fresno, Rialto, Santa Ana, Studio City, Bakersfield, Calexico, East Los Angeles, Lancaster, Victorville and Visalia.

Trial in the case pending against Grusd was set for June 6, 2017. On March 31, 2017, Defendants Grusd, California Imaging Network Medical Group, and Willows Consulting Company rejected a plea offer in this case.

On April 7, his attorneys moved for a continuance, claiming that they did not have sufficient time to prepare his defense. Last December they say they were provided with digital discovery documents by the prosecutors which were placed on a 2 terabyte drive that can hold millions of documents and recordings. Prosecutors responded objecting to a trial continuance beyond August. No ruling has been made, thus the Grusd case remains in process with an unknown trial date.

The U.S. Attorney’s Office also announced federal indictments against additional defendants. They include patient recruiters, Fermin Iglesias, Carlos Arguello, Miguel Morales and four corporations. The corporations are Providence Scheduling, Inc., Medex Solutions, Inc., Prime Holdings International, Inc. and Meridian Medical Resources, Inc., doing business as Meridian Rehab Care.

The three federal defendants are accused of recruiting individuals to file workers’ compensation claims resulting from an on-the-job injury. The defendants then directed these patients to specific chiropractors who, in exchange for dozens of new workers’ compensation patients each month, agreed to meet a quota set by the defendants for referrals of the new patients for ancillary goods and services such as MRIs and durable medical equipment from specific providers.

According to the indictment, Providence Scheduling oversaw the scheduling of applicants recruited by defendant Arguello and others, and their assignment to a primary treating physician, which included chiropractors. Defendants Iglesias and Arguello decided which physicians were eligible to receive applicants from defendant Providence Scheduling.

Prosecutors claim the purpose of the conspiracy was to fraudulently obtain money from insurers by submitting claims for ancillary procedures and DME that were secured through a pattern of bribes and kickbacks in the form of an illegal cross-referral scheme in exchange for the referral of patients to particular providers of ancillary procedures.

Near the end of March, 2017, Providence Scheduling entered into a Plea Agreement to plead guilty. The Agreement has been filed with the federal court, but remains sealed until processed through a Magistrate Judge review and then to final disposition by the federal judge in charge of the case.

WCIRB Committee Votes to Lower Comp Rates

Citing lower medical loss and allocated loss adjustment expense development, continued acceleration in claim settlement, and recent indemnity claim frequency decreases, the insurer and public members of the WCIRB Governing Committee who were in attendance voted unanimously to authorize the WCIRB to submit a mid-year pure premium rate filing to the California Department of Insurance (CDI).

The filing will propose a July 1, 2017 average advisory pure premium rate of $2.02 per $100 of payroll which is 16.5% lower than the corresponding industry average filed pure premium rate of $2.42 as of January 1, 2017 and 7.8% less than the Insurance Commissioner’s approved average January 1, 2017 advisory pure premium rate of $2.19. The recent rate decline is therefore favorable to employers as seen on this list:

7/1/2017 Indicated Average Pure Premium Rate: $ 2.02
1/1/2017 Indicated Average Pure Premium Rate: $ 2.22
1/1/2017 Average Approved Pure Premium Rate: $2.19
1/1/2017 Industry Average Filed Pure Premium Rate: $2.42

The Governing Committee’s decision was based on the WCIRB Actuarial Committee’s analysis of insurer loss and loss adjustment experience as of December 31, 2016, which was reviewed at public meetings of the Actuarial Committee held on March 21, and April 3, 2017.

The Actuarial Committee noted that cumulative trauma claims continue to increase, particularly in the Los Angeles region. In addition, medical severities are beginning to increase after several years of more modest severity trends driven by Senate Bill No. 863.

Despite these upward pressures on system costs, the Governing Committee believed that lower frequency and favorable loss and allocated loss adjustment expense development, partially driven by increases in claim settlement rates, warranted a reduction in the industry average pure premium rate as of July 1, 2017.

The WCIRB anticipates submitting its filing to the CDI by April 14, 2017.

The filing and all related documents will be available in the Publication and Filings section of the WCIRB website and the WCIRB will issue a Wire Story once the filing has been submitted.

Documents related to the Governing Committee meeting, including the agenda and materials displayed or distributed at the meeting, are available on the Committee Documents page of the WCIRB website.

O.C. Doctor Sentenced After Faking Own Death

A medical doctor who fled the United States nearly 15 years ago and faked his own death to avoid prosecution in a healthcare fraud case was sentenced to 29 months in federal prison for fleeing justice.

Tigran Svadjian, 58, a naturalized U.S. citizen originally from Armenia who was residing in Newport Beach prior to fleeing the country in September 2002, was sentenced late this afternoon by United States District Judge Michael W. Fitzgerald.

Svadjian pleaded guilty in November to one count of unlawful flight to avoid prosecution.

In a case filed in 2002 in United States District Court in Sacramento, Svadjian, who operated medical clinics in Los Angeles and Fresno, had agreed to plead guilty in a $2.4 million scheme to defraud Medi-Cal by submitting bills for tests that had not been performed, in many cases because the “patients” were dead. After being ordered to appear in federal court in the Eastern District of California for an arraignment in that case, he fled to Russia, leaving behind his wife and son.

On October 24, 2002, the United States Embassy in Moscow received notification that Svadjian had died of pneumonia and that his body had been cremated. Relying on this false information, the Embassy then issued a report documenting the death, and Svadjian’s defense counsel submitted that report to federal prosecutors.

When he pleaded guilty, Svadjian admitted that he paid a Russian police officer in 2002 to submit an official report about his death to the United States Embassy. Soon after, Svadjian obtained a fraudulent Russian passport in a different name and relocated to Hurghada, Egypt, where he occasionally worked as a scuba instructor.

In January 2013, after lengthy and unsuccessful attempts to locate Svadjian or to obtain further confirmation of his death, prosecutors in the Eastern District of California dismissed the healthcare fraud case.

Svadjian was taken into custody by Egyptian authorities on August 1 – nearly 14 years after he fled the United States. Svadjian had been deported to Egypt by Ukrainian authorities after they determined he was travelling on a fraudulent Lithuanian passport. Egyptian authorities discovered in his residence an old United States passport with his true name.

Svadjian “did not simply flee from prosecution,” prosecutors wrote in a sentencing memorandum filed with the court. “Instead, defendant planned and implemented a sophisticated, fraudulent scheme that involved bribing foreign officials, using false statements to mislead U.S. State Department officials into creating a false death certificate, and submitting that false certificate to federal prosecutors. Defendant then hid from U.S. authorities through the use of false identities for approximately 15 years. He abandoned his wife, son, and parents, and started a whole new life without them because he did not want to spend time in prison.”

Antibiotics as Treatment for Psyche Claim?

A common antibiotic called doxycycline can disrupt the formation of negative thoughts and fears in the brain and may prove useful in treating or preventing post traumatic stress disorder (PTSD), according to research by British and Swiss scientists.

In a specially designed trial involving 76 healthy volunteers who were given either the drug or a placebo dummy pill, those who were on doxycycline had a 60 percent lower fear response than those who were not.

The article in Reuters Health reports that the scientists said the antibiotic works in this way because it blocks certain proteins outside nerve cells, called matrix enzymes, which our brains need to form memories.

“We have demonstrated a proof-of-principle for an entirely new treatment strategy for PTSD,” said Dominik Bach, a professor at University College London and the University of Zurich, who co-led the research team.

In the trial, volunteers were given either doxycycline or a placebo and put in front of a computer. The screen would flash either blue or red, and one of the colors was associated with a 50 percent chance of getting a painful electric shock. After 160 flashes with colors in random order, participants learnt to associate the ‘bad’ color with the shock.

A week later, under no medication, the volunteers repeated the experiment. This time there were no electric shocks, but a loud sound played after either color was shown.

Fear responses were measured by tracking eye blinks, as this is an instinctive response to sudden threats. The fear memory was calculated by subtracting the baseline startle response – to the sound on the ‘good’ color – from the response to the sound when the ‘bad’ color was showing.

While the fear response was 60 percent lower in those who had doxycycline in the first session, the researchers found that, importantly, other cognitive measures – including sensory memory and attention – were not affected.

“When we talk about reducing fear memory, we’re not talking about deleting the memory of what actually happened,” Bach said in a statement about the findings.

“The participants may not forget that they received a shock when the screen was red, but they ‘forget’ to be instinctively scared when they next see a red screen.

“Learning to fear threats is an important ability … helping us to avoid dangers. (But) over-prediction of threat can cause tremendous suffering and distress in anxiety disorders such as PTSD.”

PTSD is caused by an overactive fear memory and includes a broad range of psychological symptoms that can develop after someone goes through a traumatic event.

Bach said he and his team would now like to explore doxycycline’s potential effects further, including in a phenomenon called “reconsolidation” of fear memories – an approach to helping people with PTSD – in which memories and associations can be changed after an event when the patient experiences or imagines similar situations.

Major Carrier Faces $1 Billion Medicare Fraud Claim

The Justice Department has joined a California whistleblower’s lawsuit that accuses insurance giant UnitedHealth Group of fraud in its popular Medicare Advantage health plans.

Justice officials filed legal papers to intervene in the suit, first brought by whistleblower James Swoben in 2009, on Friday in federal court in Los Angeles. On Monday, they sought a court order to combine Swoben’s case with that of another whistleblower.

According to the report by Salon.com, Swoben has accused the insurer of “gaming” the Medicare Advantage payment system by “making patients look sicker than they are,” said his attorney, William K. Hanagami. Hanagami said the combined cases could prove to be among the “larger frauds” ever against Medicare, with damages that he speculates could top $1 billion.

UnitedHealth spokesman Matt Burns denied any wrongdoing by the company. “We are honored to serve millions of seniors through Medicare Advantage, proud of the access to quality health care we provided, and confident we complied with program rules,” he wrote in an email.

Medicare Advantage is a popular alternative to traditional Medicare. The privately run health plans have enrolled more than 18 million elderly and people with disabilities – about a third of those eligible for Medicare – at a cost to taxpayers of more than $150 billion a year.

Although the plans generally enjoy strong support in Congress, they have been the target of at least a half-dozen whistleblower lawsuits alleging patterns of overbilling and fraud. In most of the prior cases, Justice Department officials have decided not to intervene, which often limits the financial recovery by the government and also by whistleblowers, who can be awarded a portion of recovered funds. A decision to intervene means that the Justice Department is taking over investigating the case, greatly raising the stakes.

“This is a very big development and sends a strong signal that the Trump administration is very serious when it comes to fighting fraud in the health care arena,” said Patrick Burns, associate director of Taxpayers Against Fraud in Washington, a nonprofit supported by whistleblowers and their lawyers. Burns said the “winners here are going to be American taxpayers.”

“This is not one company engaged in episodic bad behavior, but a lucrative business plan that appears to be national in scope,” Burns said.

On Monday, the government said it wants to consolidate the Swoben case with another whistleblower action filed in 2011 by former UnitedHealth executive Benjamin Poehling and unsealed in March by a federal judge. Poehling also has alleged that the insurer generated hundreds of millions of dollars or more in overpayments.

When Congress created the current Medicare Advantage program in 2003, it expected to pay higher rates for sicker patients than for people in good health using a formula called a risk score.

But overspending tied to inflated risk scores has repeatedly been cited by government auditors, including the Government Accountability Office. A series of articles published in 2014 by the Center for Public Integrity found that these improper payments have cost taxpayers tens of billions of dollars.

“If the goal of fraud is to artificially increase risk scores and you do that wholesale, that results in some rather significant dollars,” Hanagami said.

David Lipschutz, senior policy attorney for the Center for Medicare Advocacy, a nonprofit offering legal assistance and other resources for those eligible for Medicare, said his group is “deeply concerned by ongoing improper payments” to Medicare Advantage health plans.

The two whistleblower complaints allege that UnitedHealth has had a practice of asking the government to reimburse it for underpayments, but did not report claims for which it had received too much money, despite knowing some these claims had inflated risk scores.

The Justice Department has said it also is investigating risk-score payments to other Medicare Advantage insurers, but has not said whether it plans to take action against any of them.

CastlePoint Enters Final Liquidation Stage

The California Department of Insurance announced that CastlePoint National Insurance Company, the California insurance company affiliate of the defunct Tower Group, has been ordered into formal liquidation, paving the way for protection of CastlePoint’s policyholders through the national system of insurance guaranty associations.

The filing on March 30, 2017, of an Order of Liquidation by the San Francisco Superior Court effective April 1, was the final judicial stage of a planned and complex process of winding up a group of financially impaired insurers that wrote insurance across the country.

The CDI started the process in January 2016 when it took the lead in convincing insurance commissioners in six other states to redomicile all of the insurers within the Tower Insurance Group to California so that the companies could be consolidated into CastlePoint National to achieve an orderly conservation and liquidation of the companies.

In July the CDI Commissioner implemented the second phase of the plan, by asking the Court to order CastlePoint into conservation and appoint him as Conservator of the company. As Conservator, the Commissioner developed and implemented a multi-stage Conservation & Liquidation Plan that infused $200 million in liquid assets into CastlePoint and locked in the resources required to ensure the uninterrupted administration and payment of CastlePoint’s policyholder claims during the conservation phase. The final phase of the plan is the entry of a liquidation order.

“The liquidation order for CastlePoint was an essential step in our efforts to protect CastlePoint’s policyholders across the country,” said Commissioner Jones. “The order triggers the legal obligation of the national network of insurance guaranty associations to step up to pay CastlePoint’s insurance claims in a timely and fair manner. It’s never good when an insurance company fails, but through careful planning and execution we have provided CastlePoint’s policyholders with the maximum protection available under the law.”

All CastlePoint claims continued to be adjusted and paid throughout the eight-month conservation phase of this process. During the final stage of conservation, the CDI prepared for a seamless transition into liquidation by arranging for pre-funding of all workers’ compensation indemnity (or wage replacement) benefits for the next 60 to 90 days. This pre-funding process ensures that there will be no interruption or avoidable delay in payments to the injured workers while they recover from workplace injuries.

The Order of Liquidation also sets a deadline for filing any and all claims against CastlePoint. The Court has set this “claims bar date” as December 31, 2017. All claims against CastlePoint must be filed by that date or they will be deemed barred and forever waived. Notice of the claims bar date, along with a proof of claim form and instructions, will be distributed by the Commissioner’s Conservation & Liquidation Office in the coming weeks. Information may also be found at the CLO’s website www.CACLO.org .

DEA Wages Six Year War With Opioid Drugmaker

Mallinckrodt Pharmaceuticals, based in Staines-upon-Thames, England, with its U.S. headquarters in St. Louis, Missouri, produces specialty pharmaceutical products, including generic drugs and imaging agents. Key generic specialty products include Hydrocodone API and tablets and Oxycodone API and tablets

As of 1988, Mallinckrodt was the only company in the US that is allowed to receive cocaine, which it has used to make cocaine hydrochloride, a prescription drug used in hospitals as a local anesthetic by eye and ear, nose and throat doctors.

To combat an escalating opioid epidemic, the Drug Enforcement Administration trained its sights in 2011 on Mallinckrodt Pharmaceuticals. It was the first time the DEA had targeted a manufacturer of opioids for alleged violations of laws designed to prevent diversion of legal narcotics to the black market. And it would become the largest prescription-drug case the agency has pursued.

Ultimately, the DEA and federal prosecutors would contend that the company ignored its responsibility to report suspicious orders as 500 million of its pills ended up in Florida between 2008 and 2012 – 66 percent of all oxycodone sold in the state. Government investigators alleged in internal documents that the company’s lack of due diligence could have resulted in nearly 44,000 federal violations and exposed it to $2.3 billion in fines, according to confidential government records and emails obtained by The Washington Post.

But six years later, after four investigations that spanned five states, the Washington Post reports that the government has taken no legal action against Mallinckrodt. Instead, the company has reached a tentative settlement with federal prosecutors, according to sources familiar with the discussions. Under the proposal, which remains confidential, Mallinckrodt would agree to pay a $35 million fine and admit no wrongdoing.

“Mallinckrodt’s response was that ­‘everyone knew what was going on in Florida but they had no duty to report it,” according to an internal summary of the case prepared by federal prosecutors and obtained by The Post.

The case shows how difficult it is for the government to hold a drug manufacturer responsible for the damage done by its product. DEA investigators appalled by rising overdose deaths said they worked for years to build the biggest case of their careers only to watch it falter on uncertain legal territory and in the face of stiff resistance from the company.

The drug company said that the agreement in principle is subject to additional review and approval by the U.S. Justice Department and U.S. Drug Enforcement Administration and will not have a material effect on Mallinckrodt’s financial condition. In a statement, a Mallinckrodt spokesman said the company has worked hard to fight drug diversion.

The U.S. attorney’s office in Detroit, which is handling the case, issued a statement. “Our office works diligently to use all the legal tools available to us to hold corporations responsible for their actions,” acting U.S. attorney Daniel Lemisch said. “This is particularly true in a highly regulated industry such as the manufacture of opioids. As this case is still in settlement negotiations, we cannot comment on the specifics of the matter.”

OIG Publishes Healthcare Fraud Guidelines

On January 17, 2017, a group of compliance professionals and staff from the Department of Health and Human Services, Office of Inspector General (OIG) met to discuss ways to measure the effectiveness of compliance programs. individual compliance program metrics.

Following this meeting, The OIG published guidelines on how healthcare organizations can measure the effectiveness of their healthcare fraud compliance programs.

The resource guide explains how healthcare organizations of all sizes can measure different components of their compliance program. The guide covers how organizations can evaluate standards and policies, administration, stakeholder screening and assessments, training, internal reporting system monitoring, non-compliance discipline, and investigations and remedial measures.

“The purpose of this list is to give healthcare organizations as many ideas as possible, be broad enough to help any type of organization, and let the organization choose which ones best suit its needs,” the federal watchdog wrote. “This is not a ‘checklist’ to be applied wholesale to assess a compliance program.”

Rather than use all the healthcare fraud compliance guidelines, OIG recommends that organizations select a small sample of guidelines to implement in a year. Leaders should choose measures based on the organization’s risk areas, size, resources, and industry segment.

“Any attempt to use this as a standard or a certification is discouraged by those who worked on this project; one size truly does not fit all,” the resource guide stated.

The 54 page resource guide started by identifying improvement strategies for healthcare organizations to use to align their compliance program with healthcare fraud prevention laws. Healthcare organizations should develop and maintain the following standards for an effective compliance program:

  • Appropriate coding policies and procedures
  • Adequate overpayment policies and procedures
  • Updated compliance plan
  • Non-retribution and/or non-retaliation policies
  • Internal and external compliance audit standards and procedures
  • Record retention policy
  • Healthcare stakeholder interaction policies, such as how hospitals and physicians, pharmaceutical and medical device representatives, and vendors should engage with each other
  • Gift and gratuity acceptance policy
  • Standards accountability standards, including how the organization handles incentives, sanctions, and disciplinary policies for employees at all levels
  • Compliance Department operations manual
  • Code of conduct

Each one of these topics is covered in greater detail in the guideline. Having a compliance program in place may prevent healthcare fraud and abuse cases, but healthcare organizations should ensure their program is effective by regularly auditing the program and any internal reporting systems.

OIG suggested that organizations aim to audit their compliance program on an annual basis and use each year’s results to analyze and benchmark their performance. The audit process should ensure that the program and any related systems check for healthcare fraud violations based on updated laws and regulations.

Healthcare organizations may also want to consider using a third party to complete a compliance program audit.

Additionally, the federal watchdog recommended that healthcare organizations develop an internal reporting system for employees to identify potential violations. The system should ensure anonymity and confidentiality for reporting and be easily accessible to all employees in the organization.

Employers Say Psychosocial Issues Limit Claim Outcomes

According to a 2016 Workers’ Compensation Benchmarking Study survey, national claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes.

A new white paper shows how claims advocacy principles at The Hartford, CNA, Nationwide, and Albertsons Companies are taming the effects of psychosocial issues and coaching injured workers to recovery and claim resolution. In order to understand these findings, it is important to take a brief look at what “psychosocial” is and, perhaps more importantly, what it is not.

The Hartford’s medical director, Dr. Marcos Iglesias, says that the “psych” part does not mean psychiatric issues, such as schizophrenia, personality disorders, or major depressive disorders. Instead, he points out, “we are talking about behavioral issues, the way we think, feel, and act.  An example is fear of physical movement as it may worsen one’s impairment or cause pain, or fear of judgment by coworkers.”

The Hartford’s text mining has found the presence of “fear” in claim notes was more predictive of poor outcomes than a lumbar fusion surgery. Similar findings were recently cited by both Lockton and the Workers’ Compensation Research Institute (WCRI) which independently report that workers who express fear are at greater risk of poor outcomes.

There is no shortage of studies demonstrating the dramatic impact of psychosocial roadblocks and just how hard they are to manage. Lockton’s study directly links worker fears with high litigation rates. Another from the Journal of Occupational and Environmental Medicine found that injured workers with emotional distress, such as pain catastrophizing and activity avoidance, were seven times less likely than those in the low-risk group to return to work within three months.

Other conditions, behaviors, and predicaments include obesity, hard feelings about coworkers, troubled home life, the lack of temporary modified work assignments, limited English proficiency, and – most commonly noted – poor coping skills. Additionally, being out of work can lead to problems such as increased smoking, alcohol abuse, illicit drug use, and risky sexual behavior. Suicide rates have been observed to increase by a factor of six.

The national medical director for Albertson Companies uses a modified Linton tool for screening injured workers for psychosocial comorbidities. Approximately nine percent of screened workers receive specialist intervention, which is usually performed by a network of psychologists who provide health coaching consistent with cognitive behavioral therapy principles. This intervention method is short in duration and focuses on active problem-solving with the patient.

Albertson’s medical director cautions that, with the long-tail nature of workers’ compensation claims, it will take three or four years before the strategy’s impact can be effectively measured in claim outcomes, but she is optimistic. Her tentative estimate is duration of disability and medical spending will decline by 20 percent.

When peeling back the psychosocial onion, one can see how adversarial, compliance, and task-driven claim styles are 1) ill-suited for addressing fears, beliefs, perceptions, and poor coping skills and 2) less likely to effectively address these roadblocks due to the disruption they pose to workflows and task timelines.

This short report – “How to Overcome Psychosocial Roadblocks: Claims Advocacy’s Biggest Opportunity” – examines key best practices, skill sets, and training approaches organizations are using to screen for, intervene in, and effectively address psychosocial factors. Rooted in advocacy, these strategies treat the injured worker as a whole person to proactively resolve non-medical barriers to timely recovery.