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California Continues to Limit the SCOTUS Viking River Case

Packers Sanitation Services Ltd., LLC is a food safety solutions company that employed Jose A. Parra Rodriguez (Parra) in California from April 2019 to July 2021.

In February 2022, Parra – acting “in a Representative Capacity only” – filed a complaint against Packers for civil penalties under PAGA based on violations of the Labor Code and California Code of Regulations, including provisions dealing with overtime and meal and rest period requirements. Parra alleged Packers committed these violations against Parra “and all other aggrieved employees.”

In March 2022, Packers moved to compel arbitration based on an agreement Parra assertedly signed shortly after he was hired. Packers filed its motion before the United States Supreme Court decided  Viking River Cruises, Inc. v. Moriana(2022) 596 U.S. 639 (Viking River).

Apparently anticipating that Viking River would require wholesale enforcement of contractual waivers of the right to assert representative claims, Packers argued the action had to be dismissed because it was a “PAGA claim[ ]” and in the arbitration agreement Parra had waived his right to assert “representative claims, including under PAGA.” As an alternative to dismissal, Packers asked the trial court to stay the action pending a decision in Viking River.

The trial court held an evidentiary hearing during which the parties presented conflicting evidence on the genuineness of the electronic signature on the arbitration agreement. The trial court denied the motion. Although it found Parra electronically signed the agreement, it interpreted “current law” to mean the law as it stood in 2019, when the parties entered the agreement.

The Court of Appeal affirmed in the published case of Rodriguez v. Packers Sanitation Services -D083400 (February 2025).

Packers contends on appeal that the trial court erred because it incorrectly equated “current law” with Iskanian’s rule (Iskanian v. CLS Transportation Los Angeles, LLC (2014) 59 Cal.4th 348) against splitting PAGA claims into their individual and non-individual components.

It argues that Viking River held the Iskanian anti-splitting rule was preempted by the FAA, and preemption holdings are retroactive. In Packers’ view, Viking River simply announced how the FAA has always operated, such that its holding should be considered “current law” in 2019, when the parties entered their agreement. Packers argues that the arbitration agreement therefore requires arbitration of Parra’s individual PAGA claim.

Parra responds that Packers’ interpretation of “current law” is incorrect because the phrase is ambiguous and the ambiguity should be construed against the drafter (i.e. Packers). He also contends Packers’ characterization of his complaint is incorrect.

The Court of Appeal wrote that “An individual PAGA claim is the component of a PAGA claim that seeks civil penalties based on Labor Code violations sustained by the plaintiff. (Adolph v. Uber Technologies, Inc. (2023) 14 Cal.5th 1104, 1119 (Adolph); Gregg v. Uber Technologies, Inc. (2023) 89 Cal.App.5th 786, 792.) A non-individual PAGA claim is the component of a PAGA claim that seeks civil penalties based on Labor Code violations sustained by current and former employees other than the plaintiff. (Adolph, at p. 1119; Gregg, at p. 792.)”

In a part of the Viking River decision that has been characterized as “dicta” the Supreme Court stated that when an individual PAGA claim is compelled to arbitration, the non-individual PAGA claims that remain should be dismissed for lack of statutory standing. In Adolph, the California Supreme Court, which has the last word on interpretation of state law standing, disagreed. The Adolph court held that an employee who has been compelled to arbitrate individual PAGA claims maintains statutory standing to pursue non-individual PAGA claims in court.

Balderas v. Fresh Start Harvesting, Inc. (2024) 101 Cal.App.5th 533, 536 (Balderas) took the implications of Adolph a step further. It explained that under Adolph, there are only two standing requirements, and an individual action seeking PAGA relief is not a standing requirement. And after reviewing Parra’s complaint, the Court of Appeal found that “aspects of the complaint are consistent with Parra’s position that he has not asserted an individual PAGA claim.”

The Court of Appeal affirmed the order on the ground that Parra is not asserting individual PAGA claims in this case, and the trial court therefore could not have erred by failing to compel such claims to arbitration.

Providers Say 70% of Healthcare U.R Denials are Overturned

Group Purchasing Organization (GPO) Premier Inc,.conducted a voluntary, national survey of member hospitals and health systems from August 8, 2024 to February 4, 2025. Respondents represented 280 hospitals across 23 states, accounting for over 48,000 acute care beds. Respondents were asked to consider all claims from January 1, 2023 to December 31, 2023, the last full year of completed payment data. Findings are presented as averages, weighted by acute bed capacity of the respondent. Respondents ranged in size from single-facility hospitals to large, multi-state health systems.

An analysis of the survey data by Premier shows that claims adjudication costs healthcare providers more than $25.7 billion, according to a new national survey of hospitals, health systems and post-acute care providers conducted by Premier, Inc. This figure represents a 23 percent increase over the $19.7 billion in costs reported in the previous year.

Claims move into the adjudication process after payers issue an initial denial on the submission. While denial rates remained consistent at nearly 15 percent, according to survey data, they ranged as high as 49 percent in certain instances.

In addition, the administrative costs associated with fighting them increased dramatically – from $43.84 per claim in 2022 to $57.23 in 2023. Additional costs primarily resulted from added labor, responsible for 90 percent of claims processing expenses incurred by providers.

Health insurers process about three billion medical claims annually, and approximately 70 percent of denials are overturned and paid. This means that nearly $18 billion was potentially wasted arguing over claims that should have been paid at the time of submission (see Methodology section for more detail).

This continued burden has a tremendous impact on providers’ financial viability. Over the past year, the average number of days of cash on hand for hospitals and health systems overall dropped to 196.8 days, the lowest level in a decade. When providers lack cash on hand, they are unable to re-invest in patient care and may also suffer from downgrades in bond ratings, making cash more expensive and harder to obtain.

In addition, the cost of adjudicating claims reported by Premier’s research does not include those incurred by payers, which average $40 to $50 per submission. Similar to providers, these costs contributed to a 7 percent (or $4 billion) increase in net administrative costs in 2023 across the insurance sector. The added administrative costs match premium increases in 2023, which also grew by 7 percent. Cutting these administrative costs from the healthcare landscape could potentially reduce premium increases faced by consumers.

Payers required prior authorization on a higher percentage of claims in 2023 (more than 20 percent vs. to 17 percent in 2022). However, in certain areas, the increase was more pronounced. In Medicare Advantage (MA), for instance, 30.5 percent of claims required prior authorization in 2023 compared to 25 percent in 2022.

Despite prior authorization becoming more pervasive, the number of denials for these claims after receiving prior authorization increased across the board, often doubling or tripling the rate reported in 2022. An average of 10.4 percent of claims denied included those that were pre-approved via the prior authorization process – up from 3.2 percent in 2022.

Healthcare lacks a unified system for claims submissions, making the process of filing for reimbursement notoriously complicated. Each claim requires multiple data elements to comply, which frequently change. At the same time, each payer has its own unique rules regarding covered services, coding requirements and necessary documentation, making it difficult for providers to navigate. These inconsistencies create room for error, requiring providers to allocate more time to compliance tasks – particularly in a world where patient volumes (and the number of claims) are on the rise.

Claims submission also remains a largely manual process. This further exacerbates the problem, particularly as providers grapple with widespread staffing shortages. In fact, in a recent survey of 200 providers, every respondent indicated that staffing shortages are having a significant, negative impact on their ability to submit accurate claims for payment. Furthermore, 83 percent said staff shortages impede their ability to follow up on late payments or offer assistance to patients struggling to get services covered by insurance.

The lengthy process to adjudicate claims adds insult to injury. Even a small error can flag a claim for denial. Premier survey respondents reported that once denied, they went through an average of three rounds of reviews with insurers, with each review cycle taking between 45 and 60 days.

According to leading insurers, minor clerical and/or data errors are the top reason to deny claims approved via prior authorization. Small mistakes include misspelled names, missing information, documentation and coding mistakes, and inverted numbers (i.e., social security numbers, dates of birth and other vital information). These denials are particularly frustrating, since they should be largely avoidable.

Insurance Commissioner Sets Moratorium on Policy Non-Renewals

The California Insurance Commissioner has expanded emergency insurance protections for Southern California homeowners affected by recent wildfires to include those impacted by the Hughes Fire. The Commissioner’s latest Bulletin includes ZIP Codes for those residents near the Hughes Fire who are now covered under the mandatory one-year moratorium on insurance non-renewals and cancellations, ensuring more wildfire survivors have continued access to coverage.

This moratorium order shields those within the perimeters or adjoining ZIP Codes of the Hughes Fire in Los Angeles County for one year from the Governor’s Executive Order N-14-25 on January 27, 2025. This is in addition to the Commissioner’s moratorium orders in January which protect residents in and adjacent to ZIP Codes of the Palisades, Eaton, Hurst, Lidia, Sunset, and Woodley fires in Los Angeles County, regardless of whether they suffered direct property loss.

With ongoing recovery efforts across the region, the Commissioner said he remains committed to issuing additional supplemental bulletins as necessary to cover more areas in Los Angeles and Ventura counties impacted by wildfires.

Residents can go to the Department of Insurance website to see if their ZIP Code is included in the mandatory moratorium. Consumers should contact the Department of Insurance at 800-927-4357 at insurance.ca.gov if they believe their insurance company is in violation of this law, or have additional claims-related questions.

In addition, given the overwhelming support by local elected leaders and consumers for the residential moratorium law that Commissioner Lara has implemented since 2019 to protect millions of homeowners across the state, Commissioner Lara is sponsoring the Business Insurance Protection Act (SB 547) this year jointly authored by Senator Sasha Renée Pérez and Senator Susan Rubio to expand this law to include commercial policies. This measure will cover businesses, homeowners’ and condominiums associations, affordable housing units and residential developments, and non-profits, among other essential businesses.

Since these wildfires started, the Insurance Commissioner claims to have taken multiple actions to speed recovery and prevent fraud including:

– – Increasing insurance coverage in high-risk areas: Commissioner Lara, as part of his Sustainable Insurance Strategy, issued his Net Cost of Reinsurance in Ratemaking Regulation and Catastrophic Modeling in Ratemaking Regulation which require insurance companies — for the first time — to increase coverage in high-risk areas, ensuring more options for Californians while limiting the costs passed on to consumers. These regulations work hand-in-hand with other reforms that Commissioner Lara has spearheaded that will have the effect of maintaining and increasing insurance coverage options for Californians across the state. Under the regulations, insurance companies using reinsurance costs and/or catastrophic modeling must increase coverage in wildfire-prone regions.
– – Pause on non-renewing and cancelling policies: Commissioner Lara issued a Notice calling on all insurance companies to stop any pending non-renewals or cancellations for any properties located near wildfires, if they are not already protected by the mandatory moratorium. This includes non-renewals issued up to 90 days prior to January 7, but taking effect after the start of the wildfires. This pause on non-renewing and cancelling policies would last six months as impacted communities begin the recovery process. In addition, Commissioner Lara called on insurers to offer beyond the 60-day grace period under existing law for policyholders in the immediate affected wildfire areas, to pay their home insurance premiums given the challenges that many policyholders in these areas are having right now.
– – Insurance support workshops: Commissioner Lara announced two more insurance support workshops on March 8 in Los Angeles and March 15 in Pasadena to help survivors understand their insurance policies and the claims process, while also providing information about available resources for rebuilding and recovery. These workshops are open to all those impacted by the recent wildfires. Call 800-927-4357 to schedule a one-on-one appointment with a Department of Insurance expert.
– – Protecting Access to Medically Necessary Health Care and Medication: Commissioner Lara issued a Notice directing companies to submit emergency plans detailing how they will ensure continued access to medically necessary health care services, including prescription drugs, for the duration of the declared State of Emergency due to the Palisades, Eaton, and other fires.
– – Cracking Down on Fraud: Commissioner Lara sent the Department’s enforcement team to safeguard Angelenos from fraudsters who are targeting wildfire survivors and issued a warning against illegal activities including soliciting by public adjusters for seven days after evacuation orders end.
– – Alerting Residents to Evacuation Benefits: Many consumers are unaware that they may have coverage under their homeowners’ and renters’ insurance policies to help them with evacuation and recovery expenses. Commissioner Lara reminded residents in Los Angeles County who have been ordered to evacuate due to the wildfires that their homeowners’ or renters’ insurance may help with evacuation and relocation costs under Additional Living Expenses coverage, known as ALE. ALE coverage typically includes food and housing costs, furniture rental, relocation and storage, and extra transportation expenses, among other costs. Also, those with uninhabitable homes — even if there is no wildfire damage — could have coverage under ALE.
– – Ensuring no out-of-pocket insurance costs for debris removal: Commissioner Lara worked closely with local, state, and federal leaders to ensure that the program’s costs are not deducted from a policyholder’s primary insurance benefits needed to rebuild. He also issued a Consumer Alert and Notice detailing how the program will interact with insurance — a benefit available to all eligible property owners who choose to participate in the 2025 Los Angeles Wildfires Debris Removal Program.

California Judicial Council Reports on AI Task Force Progress

At its business meeting on February 21, 2025, the Judicial Council got a preview of a new model policy that will help ensure the responsible and safe use of generative AI by California courts. Courts will be able to adopt or modify the model policy as needed.

“This is a positive step in a rapidly developing area,” said Chief Justice Patricia Guerrero, who last year announced the launch of the Artificial Intelligence Task Force to evaluate generative AI for its potential benefits to courts and court users while mitigating risks to safeguard the public. “We must balance the issues you’ve identified: accountability, transparency, confidentiality, and privacy protection.”

The California Judicial Council’s Artificial Intelligence Task Force conducted a survey of courts to understand their current use of AI and their policies regarding generative AI. Here are some key findings from the survey:

– – Generative AI Usage: 19 courts are already using generative AI, and 19 more plan to start using it. Seven courts did not answer this question.
– – Policies: Six courts have a use policy in place, while 21 courts are planning to create one. Many courts are waiting for a model policy from the task force.
– – Model Policy: The task force has developed a model policy for the use of generative AI, which courts can adopt or modify to suit their needs. This policy includes guidelines for reviewing AI-generated material for accuracy, ensuring it is not biased or harmful, and disclosing if AI outputs make up a substantial portion of a work provided to the public.
– – Future Plans: The task force is working on further guidance for courts adopting their own generative AI policies and for judicial officers using AI in their adjudicative roles. They plan to develop a rule of court and a standard of judicial administration on these issues, with an anticipated effective date of September 1, 2025.

We learned what topics courts intended to cover in their use policies, but also that many were waiting for guidance from the task force and the Judicial Council before drafting their own,” said Justice Mary J. Greenwood, a member of the AI task force. “That helped us establish what the task force should be working on.”

Justice Greenwood shared that the model policy will provide courts with general guidelines for using generative AI in their daily, non-adjudicative duties, which includes direction on:

– – Reviewing generative AI material for accuracy, completeness, errors, and hallucinations
– – Ensuring AI material is not biased, offensive, or harmful
– – Disclosing if generative AI outputs make up a substantial portion of a written or visual work provided to the public

In addition to introducing the model AI policy, the task force also detailed its ongoing work. The task force plans to develop further direction for courts adopting their own generative AI policies, as well as guidance for judicial officers using AI in their adjudicative role.

The task force hopes to develop a rule of court and a standard of judicial administration on these additional issues in the coming months.

You may watch the video recording of this presentation for further details.

Employer Cannot Use Choice-of-Law Provisions to Avoid EFAA

Kristin Casey began working in 2015 as a real estate agent for D.R. Horton, a national homebuilding company. She agreed to binding arbitration of disputes with her employer. A separate clause in her agreement, titled “Governing Law,” provides in full: “The construction and interpretation of this Agreement shall at all times and in all respects be governed by the laws of the State of California.”

She was a successful agent for D.R. Horton and became one of the company’s top performers. In late 2022 she was assigned to work with Kris Hansen at a remote development site in Fairfield.

Starting on their second day working together, Hansen made a series of unwanted sexual remarks, and Casey felt unsafe and became physically nauseous when she was around Hansen. Casey ultimately went on medical leave because of the strain, and she resigned in September 2023.

Casey filed a lawsuit against D.R. Horton and Hansen. She alleged several causes of action under the Fair Employment and Housing Act based upon sexual harassment.

D.R. Horton filed a motion to compel arbitration, which was joined by Hansen. Casey opposed the motion, relying on the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§ 401–402, EFAA or Act). The trial court granted the motion to compel, reasoning that the EFAA was inapplicable because the parties’ employment agreement specified that California law governed. Casey then filed this petition for a writ of mandate.

The Court of Appeal granted Casey’s petition and directed the trial court to vacate its order granting the motion to compel arbitration in the published case of Casey v. Superior Court -A170650 (February 2025). In doing so, it held that the EFAA preempts attempts under state law to compel arbitration of cases relating to a sexual harassment dispute, and parties cannot contract around the law by way of a choice-of-law provision.

D.R. Horton’s argument is essentially that parties who select state law in their arbitration agreements effectively opt out of the FAA and the EFAA even if their contracts involve interstate commerce.

The Federal Arbitration Act (FAA) and California’s corollary, the California Arbitration Act (Code Civ. Proc., § 12803 et seq., CAA), generally embody a liberal policy in favor of the enforcement of arbitration agreements. The statutes can work in tandem. Thus, where the FAA applies to an arbitration agreement in California, the CAA may provide the procedures to enforce such an agreement if the parties selected California law and the state procedures do not offend policies embodied in the FAA.

But the federal and state schemes differ in one key aspect that controls the resolution of this case: whereas both the FAA and CAA provide exceptions to the enforcement of arbitration agreements when grounds exist for the revocation of any contract (section 2; § 1281), the FAA, unlike the CAA, also excepts agreements “as otherwise provided in [the EFAA]”—i.e., all cases relating to a sexual harassment dispute. (Section 2.)

The EFAA, a relatively new statute enacted in 2022, provides that a “person alleging conduct constituting a sexual harassment dispute” may elect that “no predispute arbitration agreement . . . shall be valid or enforceable with respect to the case which is filed under Federal, Tribal, or State law and relates to the . . . sexual harassment dispute.” (9 U.S.C. § 402(a).).

In general, there are three situations in which state law is preempted, one of which is conflict preemption, where it is impossible to comply with both state and federal requirements, or where state law stands as an obstacle to the accomplishment and execution of the full purpose. The Court of Appeal concluded that “The EFAA’s purpose is plainly obstructed by an attempt to use state law to force a person who is alleging sexual harassment to arbitrate their dispute.”

CSLB Walnut Creek Sting Leads to 13 Unlicensed Contractors

The Contractors State License Board (CSLB) recently teamed up with the Contra Costa County District Attorney’s Office and the San Mateo Police Department in an undercover sting targeting unlicensed contractors in Walnut Creek.

On January 22 and 23, 13 individuals were cited with a Notice to Appear in criminal court after allegedly offering contracting services without a valid contractor’s license. One of these individuals was arrested on an outstanding warrant in Santa Clara County for contracting without a license.

Their bids ranged from $1,200 for a bathroom remodel to $12,000 for a painting project. Under California law, a contractor’s license is required for any construction project valued over $1,000, including labor and materials. If the project requires workers or a permit, a contractor’s license is required no matter the project cost.

The individuals could face legal consequences including administrative fines up to $15,000 and misdemeanor charges with sentences of up to six months in jail and a $5,000 criminal fine. Repeat offenders face harsher penalties, including a mandatory 90-day jail sentence and a fine of $5,000 or 20 percent of the contract price – whichever is greater.

Those caught in this sting may also face administrative or criminal charges for illegally advertising construction services without a valid license. California law requires all licensed contractors to display their license number on business materials, including advertisements, vehicles, and business cards. Unlicensed individuals may only advertise for jobs under $1,000 (including materials and labor), and they must clearly state in all advertisements that they are not licensed.

Additionally, one stop order was issued where the individual failed to provide workers’ compensation insurance for their employees. The individual had brought the worker to the sting site.

“CSLB remains committed to safeguarding homeowners from the dangers of hiring unlicensed contractors,” said CSLB Registrar David Fogt. “Educating consumers about the importance of working with licensed professionals is a top priority. We strongly encourage all California homeowners to verify a contractor’s license before beginning any construction project.”

Contra Costa District Attorney Diana Becton said: “Unlicensed contractors, or contractors who do not carry workers’ compensation insurance, put homeowners at risk of financial and safety hazards. Our office is committed to holding them accountable and ensuring that consumers are not taken advantage of.”

Supreme Court Rules IDL Pay Not Included in S&W Penalty

In August 2002, Michael Ayala was severely injured in a preplanned attack by inmates while at his job as a correctional officer at the Lancaster State Prison

He filed a workers’ compensation claim and alleged that the injury was caused by the serious and willful misconduct of his employer, California Department of Corrections and Rehabilitation (CDCR).

Labor Code section 4553 provides that ‘[t]he amount of compensation otherwise recoverable shall be increased one-half . . . where the employee is injured by reason of serious and willful misconduct” by the employer. Ayala and CDCR agreed that the injury caused Ayala 85 percent permanent disability, but they could not agree whether CDCR engaged in serious and willful misconduct.

A WJC found that CDCR did not engage in serious and willful misconduct. However, on reconsideration, the Workers’ Compensation Appeals Board (the Board) rescinded the decision and reversed, finding that CDCR had engaged in serious and willful misconduct. Over a dissent, a Board majority found that CDCR “failed to act on a credible threat of inmate violence that was specifically reported to be planned for the day of the attack and took the facility off lockdown despite this threat even though it possessed additional information . . . that this had long been planned.”

The Board’s determination established Ayala’s entitlement to an additional 50 percent of “compensation otherwise recoverable” per section 4553. Ayala and CDCR disagreed, however, about what constituted the “amount of compensation otherwise recoverable” under that section.

While he was temporarily totally disabled Ayala was paid his full salary because he was on industrial disability leave and enhanced industrial disability leave. However the WCJ found that the compensation upon which the penalty applies was what Ayala would have been paid in temporary disability. But on reconsideration, the Board again rescinded and reversed the workers’ compensation judge’s decision, this time finding that the base compensation was what Ayala was paid on industrial disability leave and enhanced industrial disability leave.

The Court of Appeal reversed in the published case of Cal. Dept. Corrections & Rehabilitation v. Workers’ Comp. App. Bd. -E079076 (August 2023).

The Court of Appeal concluded that “Compensation,” as the term is used in section 4553, includes only items provided by Division 4 of the Labor Code, but industrial disability leave is provided by the Government Code. Accordingly, the “amount of compensation otherwise recoverable” under section 4553 does not include industrial disability leave.

Ayala petitioned the California Supreme Court for review, supported by the Board as amicus curiae. The Supreme Court granted the petition. However it agreed with and affirmed the Court of Appeal in the case of Dept. of Corrections & Rehabilitation v. Workers’ Comp. Appeals Bd -S282013 (February 2024)

The question in this case is whether, for purposes of calculating the 50 percent premium under Labor Code section 4553, “compensation otherwise recoverable” includes industrial disability leave payments, a benefit that the Government Code makes available to certain public employees in lieu of workers’ compensation disability payments.

The Workers’ Compensation Appeals Board answered yes to this question. The Court of Appeal, however, disagreed, explaining that the board’s conclusion is plainly inconsistent with the statutory definition of “ ‘compensation’ ” as limited to “compensation under” the workers’ compensation law. (Lab. Code, § 3207.)

“We agree with the Court of Appeal and affirm its judgment.” The California Supreme Court went on to say “we are mindful of our obligation to give appropriate deference to the Board’s reasoned interpretations of the statute it administers. We have accordingly given careful consideration to the Board’s position that the section 4553 award should be calculated based on the IDL payments Ayala received.”

“But we cannot give effect to that position because it is contrary to the plain language of the statute. (Larkin, supra, 62 Cal.4th at p. 158.) The Board does not convincingly contend otherwise. Neither its decision in this case nor its amicus curiae submission to this court ever explains how the statutory definition of “compensation” as including only “compensation under” division 4 of the Labor Code can be stretched to cover IDL payments provided by the Government Code.”

“The Board’s position instead relies largely on … cases that did not purport to answer the question now before us, and whose holdings create no conflict with the straightforward reading of the statutory text we adopt today.”

Amity In-Home Care Cited $2.3M for Caregiver Misclassification

Amity In-Home Care Services is located in Torrance California. They provide non-medical in-home care services in the Torrance area and surrounding regions. Their services include personal hygiene, light housekeeping, mobility assistance, companionship, and general assistance in daily living activities.

The California Labor Commissioner’s Office (LCO) has cited Amity In-Home Care Services more than $2.3 million for misclassifying caregivers as independent contractors.

The LCO, which operates under the Department of Industrial Relations (DIR), issued the citations under Labor Code Section 181 as established by Assembly Bill 594, making this the first enforcement action under this new law. Previously, the civil penalties collected from employers for these violations were solely payable to the state. Now, the state can collect these amounts as damages payable to affected misclassified workers.

The LCO also uncovered additional serious violations, including failing to properly pay workers overtime wages, not providing required workers’ compensation insurance, and neglecting to give misclassified workers proper wage statements.

The violations came to light after the LCO received a referral of suspected worker misclassification from Bet Tzedek Legal Services in April 2023. In response, an inspection was conducted at Amity In-Home Care Services, which resulted in an immediate Stop Order Penalty Assessment due to the company’s failure to provide workers’ compensation insurance for its employees.

Bet Tzedek Legal Services is a nonprofit law firm based in Los Angeles, California. Their mission is to provide free legal services to those who need it most, ensuring equitable access to justice for all.

The LCO found that Amity In-Home Care Services, Inc. violated multiple labor laws, resulting in:

– – $422,033 in unpaid minimum wages*
– – $424,809 in unpaid overtime wages*
– – $165,162 in meal and rest period premiums*
– – $27,400 in wage statement penalties
– – $108,094 in waiting time penalties for delayed final wages
– – $550,000 in penalties for willful worker misclassification
– – $81,673 in penalties for no workers’ compensation insurance for the misclassified employees
– – $422,033 in liquidated damages
– – $18,950 for other civil penalties
*Includes interest payable to the misclassified employees

The total amount cited was $2,327,257, which includes interest and additional penalties, with $2,203,384 payable to the misclassified workers.

California Labor Commissioner Lilia García-Brower said: “Misclassifying workers is not a simple paperwork error. It is a deliberate violation of the law that denies employees earned wages, protections, and benefits they are legally owed and entitled to. My office is committed to holding employers accountable and ensuring all workers, especially caregivers, receive the pay they deserve.”

Agreement Requires Plaintiff to Initiate Arbitration after Court Order

Plaintiffs Michelle Arzate and others filed a class action complaint alleging that ACE American Insurance Company misclassified them as exempt employees and failed to provide them with the benefits required for nonexempt employees under state law, such as overtime pay and meal and rest periods. In an amended complaint, the plaintiffs added claims on an individual and representative basis under the Private Attorneys General Act of 2004.

The trial court granted the defendant’s motion to compel arbitration, but the court’s order did not address who was to commence the arbitration. The court ordered the parties “to submit a joint statement by September 8, 2023, confirming that an arbitrator has been selected and notifying the [c]ourt of the arbitration hearing date and the date of anticipated completion.”

The plaintiffs filed a petition for a writ of mandate challenging the trial court’s order, which was summarily denied on July 19, 2023 (Arzate v. Superior Court, No. B328586), followed by a petition for review in the Supreme Court, which was denied on September 20, 2023 (Arzate v. Superior Court, No. S281211).

On August 25, 2023, while their petition remained pending before the Supreme Court, the plaintiffs filed a motion in the trial court to lift the stay in the case. The plaintiffs argued that ACE was required to initiate the arbitration process, and that by failing to do so within the agreement’s 30-day time period, ACE had waived its right to arbitration.

On February 2, 2024, the trial court agreed with the plaintiffs’ assessment and granted the motion, finding that ACE’s inaction “was inconsistent with its right to arbitrate.”The trial court concluded that the obligation to commence arbitration lay with the defendant, ACE American Insurance Company, which had filed the motion to compel arbitration, rather than with the plaintiffs, a group of ACE employees who had consistently resisted arbitration. In the court’s view, ACE waived its right to arbitrate the dispute by failing to commence the arbitration.

The Court of Appeal disagreed with the trial court and reversed in the published case of Arzate v. ACE American Insurance Company -B336829 (February, 2025).

ACE argues that the trial court erred by finding it breached the arbitration agreements and waived its right to arbitration by failing to initiate arbitration within 30 days of the court’s order compelling arbitration. The Court of Appeal agreed.

The plaintiffs argue that ACE is the only party that “want[ed]” arbitration. ACE filed a motion to compel arbitration, whereas the plaintiffs always preferred to remain in court and resisted arbitration. The plaintiffs conclude that ACE was thus required to submit a demand within 30 days of the court order compelling arbitration. When it failed to do so, it breached the arbitration agreement and waived any right to arbitration.

The arbitration agreements at issue require any person having “employment related legal claims” to “submit them to . . . arbitration.” They also require “A party who wants to start the [a]rbitration [p]rocedure should submit a demand within the time periods required by applicable law.”

The agreements also specified that “In the event an employee demands arbitration, the employee must also send with the demand letter a check or money order for $200 made payable to the [AAA]. The $200.00 sent by the employee will be used to pay a part of the administrative fees charged by the [AAA], the organization that will be providing arbitration services. The remaining fees charged by AAA will be paid by ACE. In the case of a court ordered arbitration, the demand for arbitration must be filed in accordance with these rules and procedures within thirty (30) calendar days from the date of entry of the court order or such other time period as determined by the court.”

“In this case, the language regarding the party that ‘wants’ or ‘demands’ arbitration occurs in the context of an agreement by the plaintiffs, ‘in the event [they] have any employment related legal claims, [that they] will submit them to final and binding neutral third-party arbitration.’ ACE’s arbitration policy, which was incorporated in the arbitration agreements, made the point even clearer, stating that ‘arbitration by a neutral third party is the required and final means for the resolution of any employment-related legal claim not resolved by the internal dispute resolution processes,’ and that the policy ‘prevents both ACE and the employee from going to court over employment-related disputes.’ “

The plaintiffs also claim that ACE, by failing to initiate arbitration, acted unconscionably and “effectively block[ed] every forum for redress including arbitration itself.” However the Court of Appeal noted that “The reason this case has not proceeded in arbitration is that the plaintiffs have thus far declined to pursue it there. We now make clear that it is the plaintiffs who must prosecute their case, including submitting a demand as specified in the arbitration agreements, so that it may proceed.”

Sutter Health Unveils $1B East Bay Facility Expansion Plan

Sutter Health announced a transformational plan to expand access to its comprehensive, integrated and coordinated high-quality care across the greater East Bay region. As part of this phased approach, Sutter will construct a flagship campus in the City of Emeryville featuring a regional destination ambulatory care complex and a new medical center with an initial capacity of up to 200 beds and room for future expansion. The plan prioritizes recruiting primary care and specialty physicians, reducing barriers for patients when scheduling appointments and obtaining referrals for care, and investing in programs and partnerships to strengthen the healthcare workforce. 

Sutter announced it is investing more than $1 billion to expand services across the East Bay, ensuring patients will be able to conveniently reach comprehensive care within a 15-minute drive from home or work. At the heart of this regional expansion is the newly acquired, 12-acre Sutter Emeryville Campus at Horton and 53rd streets, which will serve as a key healthcare destination.

When complete, the new medical campus (approximately 1.3 million sq. ft.) in the heart of Emeryville will offer outpatient services at two existing buildings (approximately 530,000 sq. ft.) at 5555 Hollis Street and 5300 Chiron Street plus acute care services at a newly constructed medical center adjacent to the Hollis Street property. The Sutter Emeryville campus will also offer medical office space and parking at an existing 1,992-space parking garage.   

Key Features of the Sutter Emeryville Campus

– – A new ambulatory care complex offering hospital-based outpatient clinics (neuroscience, rheumatology, pulmonary, dermatology, non-chemotherapy infusion), orthopedic center, physical therapy, ophthalmology, women’s center, pediatrics, digestive diseases and surgery, OB/GYN graduate medical education clinic, urology, ear, nose and throat (ENT), audiology, endoscopy center, urgent care, imaging and laboratory. The first ambulatory patients are expected as early as 2028. 
– – Destination advanced centers in neuroscience, orthopedics, women’s health, primary care, urgent care, imaging, and other specialty clinics. 
– – Approximately 190 primary and specialty care clinicians.  
– – A new medical center (approximately 335,000 sq. ft.) with up to 200 beds is slated to include labor and delivery, neonatal intensive care, an ICU, emergency services, imaging services, operating rooms, private patient rooms and additional space for future bed expansion. The target opening for the new medical center is 2032-2033. When it opens, the new Emeryville medical center will replace the acute care services at 2450 Ashby Ave. in Berkeley. The Ashby campus will be reimagined to encompass an ambulatory surgery center, urgent care clinic, and possibly skilled nursing services. These new services offered in Berkeley will complete the integrated care continuum in the East Bay.

The Alta Bates campus will remain an acute care facility until the new medical center is built about 2.5 miles away in Emeryville. Once the new medical center opens, Sutter Health will reimagine the campus to feature an ambulatory surgery center, urgent care services and possibly skilled nursing. Convenient, on-site resources – including diagnostic labs, blood draw stations, advanced imaging technologies and treatment areas – will continue to provide care close to home for patients in Berkeley.

Sutter plans to expand behavioral health at the Herrick campus in Berkeley. Patients will access acute, crisis and outpatient care tailored to meet the needs of people with mental health conditions and substance use disorders, while ensuring specialized care for those with the most complex and serious conditions.

Renovation of a 10,000 sq. ft. medical office building at 3075 Adeline Street, across from the Ashby BART station, is already underway. This 20-exam-room primary care facility will also offer dedicated OB/GYN services. It will be staffed by 10 providers and is slated to open in the Spring 2025.    

In Oakland, the Summit campus of Alta Bates Summit Medical Center already offers advanced centers dedicated to cancer care, heart and vascular care and other specialties. The campus will also be home to the $400 million Stanford Medicine Sutter Health Cancer Center when it opens in November 2026.​ The five story, 167,000 sq. ft. building is currently under construction and will bring advanced cancer care to the East Bay, offering infusion services, outpatient clinics, imaging, radiation oncology and an ambulatory surgery center.

Renovations are planned for the emergency departments at Oakland’s Summit campus and Castro Valley’s Sutter Eden Medical Center to accommodate more patients.