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Tag: 2020 News

California State IT “Litany” of Failures Include EDD

A report published by Politico claims that the pandemic has revealed new failings in the rickety technology that underpins public services in California, most recently leading Gov. Gavin Newsom to trumpet an erroneous decline in coronavirus infections.

The Silicon Valley state’s woes reflect a larger problem in public-sector technology that has plagued governments for years – but are coming to the fore during the nation’s coronavirus crisis.

Florida’s unemployment claims website, built by Deloitte, has faltered so badly this year that Gov. Ron DeSantis called it a “jalopy.” Other states, such as Wisconsin and New Jersey, are likewise struggling to keep pace with claims in part because they say their systems rely on decades-old programming language.

Almost every month we are briefed on yet another incredible IT failure in state government,” said California Assemblyman David Chiu, a San Francisco Democrat. “The challenge that state government has with technology has been going on for years, if not decades.”

On top of California’s backlog of nearly 1 million unemployment claims, the state has experienced longstanding issues at the Department of Motor Vehicles – whose offices only began accepting credit card payments last year.

California’s IT problems stem in part from chronic underinvestment in new technology and mismanagement of the money it has put into upgrades. Paradoxically, California’s state services also suffer from the wealth of technological know-how in their own backyard.

The pandemic has forced various state systems into overdrive. None has been tested like the Employment Development Department, which is buckling under a tenfold increase in people filing for unemployment and having to send checks to 4.4 million residents – more than 1 in 5 workers statewide.

71 state lawmakers said in a letter to Newsom last week. The letter pointed out a litany of failures at the EDD, including taking up to six weeks to return customer service phone calls; not providing translation of documents into languages other than English; and not allowing applicants to edit their applications once submitted or upload verification documents.

A more systemic problem, lawmakers said, is the state’s overreliance on contractors who routinely come in tens of millions of dollars over budget and years behind schedule.

A billion-dollar project by Accenture to revamp the state’s accounting, budgeting and procurement systems, called Fi$Cal, has been underway for the past 15 years; it was originally envisioned to take six years and cost $138 million. Last year, Newsom increased its budget by $150 million while at the same time narrowing its scope.

EDD’s latest modernization plan has been underway since 2016 and isn’t scheduled to finish until 2027. A previous attempt by EDD’s longtime contractor, Deloitte, in 2010 ended up costing twice the original estimate and “never solved basic problems,” the lawmakers said in their letter.

Deloitte has received at least $259 million to do work on EDD’s IT system over the years, including at least two no-bid contracts during this pandemic,” they wrote. “It’s clear that despite all of the money Deloitte has been paid, it has not successfully resolved EDD’s IT challenges or modernized its system.”

Deloitte did not respond to a request for comment this week.

CEO of Fresno Rehab Group Home Convicted for Fake Bills

46 year old Orlando Gillam, of Fresno, pleaded guilty to mail fraud in connection with false claims he submitted to public and private health insurers. He was indicted by a grand jury in April 2019.

According to court documents, Gillam is the founder and CEO of Dunamis Inc. Group Home, a nonprofit that provided services that included alcohol and drug treatment and counseling.

Between January 2016 and January 2018, Gillam falsely billed insurers hundreds of thousands of dollars for alcohol and drug treatment and counseling, mental health treatment, and group and individual psychotherapy purportedly rendered to multiple individuals.

Those individuals did not receive the services billed, and several of them were not Dunamis clients at all.

The conviction is yet another example of how California has become the “Rehab Riviera” of fraudulent treatment centers that seek to exploit California-specific regulations and sometimes-lax oversight in an attempt to cash in on the lucrative industry, despite the potential danger for those the industry is supposed to help.

In California, even someone convicted of fraud or drug dealing or medical malpractice can make money in rehab, often through the vertical integration of insurance payments for urine testing.

Orange County Register investigative journalists found this to be the case in their published expose of the industry some time ago.

This case is the product of an investigation by the Federal Bureau of Investigation, the Office of Personnel Management Office of Inspector General, and the U.S. Treasury Inspector General for Tax Administration. Assistant U.S. Attorney Vincente A. Tennerelli is prosecuting the case.

Gillam is scheduled to be sentenced on Nov. 20. He faces a maximum statutory penalty of 20 years in prison and a $$250,000 fine.

Ascertaining the “Date of Injury” in a CT Case Matters

Discovering the “date of injury” in a continuous trauma claim is both significant, and sometimes complicated.

It is significant since the carrier for the one year prior to the “date of injury” might not be the carrier on the last date of employment. So just using the last date of employment as the date of injury might not involve the correct carriers. Benefit rates increase on January 1 of each year. Thus the date of injury might effect the rate of benefits to be paid. And finally, the statute of limitations defense is based upon the date of injury, and the date the Application for Adjudication was filed.

A recent panel decision makes the determination of date of injury less complicated since it clarifies existing law on how to determine the date of injury in a continuous trauma claim.

Imelda Sosa submitted a claim form to her employer on June 3, 2011 for a specific injury “From shoulder to neck-sometimes whole arm.” On July 7, 2011, Sosa’s primary treating physician took applicant off work for a single day on June 13, 2011 and a single day on July 7, 2011.

After a period of medical treatment, Sosa filed an Application for Adjudication of Claim on November 7, 2012.

At trial, the parties stipulated that Sosa sustained an industrial injury during the period April 8, 1997 through December 10, 2012. However, the parties also submitted the issue of “date of injury” at trial.

The School District contended that applicant did not sustain compensable temporary disability in 2011 because applicant was paid industrial accident leave under the Education Code for a single day’s absence and would not have been entitled to temporary disability under Labor Code section 4652.

The workers’ compensation administrative law judge found that Sosa sustained a cumulative trauma injury through June 13, 2011. Reconsideration was denied in the panel decision of Sosa v Brawley Union High School District.

Labor Code section 3208.1 provides that a cumulative industrial injury occurs whenever the repetitive physically traumatic activities of an employee’s occupation cause any disability or a need for medical treatment.

Pursuant to section 5500.5, liability for an injured worker’s cumulative injury is limited to those employers who employed the employee during a period of one year immediately preceding the date of injury, as determined pursuant to Labor Code section 5412, or the last date on which the employee was employed in an occupation exposing her to the hazards of the cumulative injury, whichever occurs first. (Lab. Code, § 5500.S(a).)

The date of injury for an industrial cumulative trauma injury is defined by Labor Code section 5412, as follows: “The date of injury in cases of occupational diseases or cumulative injuries is that date upon which the employee first suffered disability therefrom and either knew, or in the exercise of reasonable diligence should have known, that such disability was caused by his present or prior employment.”

As used in Labor Code section 5412, “disability” means either compensable temporary disability or permanent disability. (Chavira v. Worker’s Comp. Appeals Bd. (1991) 235 Cal.App.3d 463 [56 Cal.Comp.Cases 631]; State Compensation Insurance Fund v. Workers’ Comp. Appeals Bd. (Rodarte) (2004) 119 Cal.App.4th 998 [69 Cal.Comp.Cases 579].)

Here, applicant had knowledge of an industrial injury and suffered disability as a result of the injury on June 13, 2011. Accordingly, the WCJ correctly determined applicant’s date of injury.

Couple Injured While Assisting Sheriff Limited to Workers’ Comp

A Trinity County deputy sheriff phoned citizens James and Norma Gund – who do not work for the County – and asked them to go check on a neighbor who had called 911 for help likely related to inclement weather.

The Gunds unwittingly walked into a murder scene and were savagely attacked by the man who apparently had just murdered the neighbor and her boyfriend. The assailant fled.

The Gunds sued the County of Trinity and the deputy – Corporal Ron Whitman – for negligence and misrepresentation, alleging defendants created a special relationship with the Gunds and owed them a duty of care, which defendants breached by representing that the 911 call was likely weather-related and “probably no big deal” and by withholding information known to defendants suggesting a crime in progress – i.e., that the caller had whispered “help me,” that the California Highway Patrol dispatcher refrained from calling back when the call was disconnected out of concern the caller was in danger, and that no one answered when the county dispatcher called.

Trinity County filed a motion for summary judgment on the ground that Grund’s exclusive remedy was workers’ compensation. The trial court adopted the defense theory and entered summary judgment and the Gunds appealed. In 2018, the Court of Appeal affirmed the judgment in a published case.

The California Supreme Court ordered review on the court’s own motion, to decide the scope of workers’ compensation coverage available to the plaintiffs in this situation, as the availability of such coverage would constrain them in seeking other redress for their injuries.

This month the California Supreme Court published its review of the case, and agreed with both the trial court and the Court of Appeal in the case of Gund v County of Trinity.

“We entrust to police officers the enormous responsibility of ensuring public safety with integrity and appropriate restraint, a mission they sometimes pursue by requesting help from the very public they’re sworn to protect.”

When members of the public engage in ‘active law enforcement service’ at a peace officer’s request, California law treats those members of the public as employees eligible for workers’ compensation benefits. (Lab. Code, § 3366, subd. (a).)”

“While this allows such individuals to receive compensation for their injuries without regard to fault, it comes with a catch: Workers’ compensation then becomes an individual’s exclusive remedy for those injuries under state law.

So. Cal. Compounder Sentenced for Kickbacks in $62M Fraud

A San Gabriel Valley man was sentenced to 34 months in federal prison for fraudulently submitting more than $62 million in claims to the military’s TRICARE health care benefit program for bogus compounded medications prescriptions largely generated by the payment of large referral fees to marketers.

James Chen, 51, of Monterey Park, was sentenced by United States District Judge David O. Carter, who also ordered Chen to pay $28,283,844 in restitution. Chen pleaded guilty in June 2017 to one count of health care fraud.

Chen owned Clevis Management, Inc., a Commerce-based company that did business under the name Haeoyou Pharmacy (HY). HY hired marketers to obtain prescriptions for medications that were billed to TRICARE, a health care benefit program for military members and their families. HY also operated “Healtharchy.com,” a “telemedicine” website through which individuals could seek prescriptions for medications without being examined by a physician.

Under Chen’s supervision, HY paid referral fees to outside businesses, including Mission Viejo-based Trestles RX LLC and Trestles Pain Management Specialists LLC, and to his own in-house marketers to obtain compounded medications prescriptions. The referral fees constituted more than 50 percent of the net reimbursements that HY received from TRICARE.

(As an interesting sidenote, it is worthy of note that in 2015, Mesa Pharmacy – a major lien claimant for compounded medications in California workers’ compensation cases, filed a Superior Court action against Trestles Pain Specialists LLC, John Garbino, David Fish, and Raymond Riley alleging that Trestles Pain Specialists had contracted to provide marketing services of its compounded medications to doctors.)

Chen knew that none of the prescriptions arose from a bona-fide physician-patient relationship, as required by TRICARE rules. Chen also knew that a substantial number of the prescriptions were sent to HY from marketers, not physicians, though the claim forms falsely indicated otherwise. HY never attempted to collect copayments from patients, who were selected at random and denied ever seeking the compounded medications, which were of questionable medical value. All the medications were for generic pain, scarring, stretch marks, erectile dysfunction, or “metabolic general wellness” (vitamins), according to court documents.

During 2013, Chen submitted zero claims to TRICARE for reimbursement for filling compounded medication prescriptions. In Decembr 2014, his company submitted 31 such claims to TRICARE for $81,401. During the first five months of 2015, HY submitted 2,798 such claims to TRICARE seeking a total of $62,654,938.

The claims HY submitted to TRICARE for each compounded medication prescription were astronomical compared to previous claims that HY typically submitted for reimbursement. A claim to TRICARE for a single compounded medication prescription caused TRICARE to pay HY $194,707.

Chen and his co-schemers targeted TRICARE because few, if any, insurance carriers at the time would honor reimbursement claims for similar prescriptions.

This matter was investigated by the Defense Criminal Investigative Service; the FBI; Amtrak’s Office of Inspector General; IRS Criminal Investigation, the Office of Personnel Management’s Office of Inspector General; the U.S. Department of Health and Human Services – Office of Inspector General; the U.S. Department of Labor, Employee Benefits Security Administration; and the California Department of Insurance.

This case was prosecuted by Assistant United States Attorney Mark Aveis of the Major Frauds Section.

CMS Webinar on First Level Appeal of Demand Determination

As part of the continuing efforts to improve the Coordination of Benefits & Recovery program the Centers for Medicare & Medicaid Services has transitioned a portion of the Non-Group Health Plan (NGHP) Medicare Secondary Payer (MSP) recovery workload from the Benefits Coordination & Recovery Center (BCRC) to its Commercial Repayment Center (CRC).

The Commercial Repayment Center has assumed responsibility for the recovery of conditional payments where CMS is pursuing recovery directly from a liability insurer (including a self-insured entity), no-fault insurer or workers’ compensation (WC) entity (referred to as as the identified debtor.

CMS will be hosting a Commercial Repayment Center (CRC) Non-Group Health Plan (NGHP) webinar to review the procedures and best practices for redeterminations. The event is scheduled for Thursday, September 24, 2020 at 1:00 PM ET.

The format will be opening remarks by CMS followed by a presentation from the CRC. This webinar will primarily focus upon how to effectively submit a redetermination request (sometimes called a first level appeal).

During the presentation, CMS will also be reviewing appeal requirements, what is and is not subject to appeal, and details about what documentation is needed to support the appeal request in various situations.

Those who want to attend should follow this link to login in – NGHP Appeals Webinar – and use this Conference Dial In Number: 888-829-8669, with this Conference Passcode: 6799170.

Please note that for this town hall, you will need to access the webinar link and dial-in using the information above to access the visual and audio portion of the presentation. Due to the number of participants, please dial in at least 15 minutes prior to the start of the presentation.

L.A. Chiropractor Sentenced for $4.8M Fraud

A southern California chiropractor was sentenced to 46 months in federal prison for conspiring to defraud a labor union’s health care benefit plan by offering kickbacks to patients for attending the clinic and by submitting approximately $4.8 million in sham billings.

Mahyar David Yadidi, 38, of West Los Angeles, was also ordered him to pay $1,976,832 in restitution. In November 2019, Yadidi pleaded guilty to one count of conspiracy to commit health care fraud.

Yadidi operated Philips San Pedro Chiropractic – formerly known as Synergy Healthcare and Wellness Center – in San Pedro. From July 2016 to October 2018, Yadidi operated a scheme to defraud the International Longshore and Warehouse Union – Pacific Maritime Association (ILWU-PMA) health care benefit plan. Yadidi worked with co-conspirators Ivan Semerdjiev, 41, of Irvine, a chiropractor who worked for Yadidi, and Julian Williams, 45, of San Pedro, a personal trainer who also worked for Yadidi.

ILWU-PMA health care plan members were induced by Yadidi to visit his clinic with offers of $50 in cash for each visit, according to a one-count criminal information filed in this case. Yadidi also paid plan members to allow him to bill the plan when members did not visit his clinic.

Yadidi offered monetary incentives to Williams, Semerdjiev, and other employees, as well as to patients, to recruit additional plan members to visit his clinic. Williams induced plan members to visit the clinic by falsely informing them that they could receive personal athletic training services from him that the plan would pay for.

Once plan members either visited Yadidi’s clinic or agreed to allow him to submit claims to the plan for non-existent visits, Yadidi billed and caused his employees to bill the plan for services that were not rendered, services that were not medically necessary, and chiropractic and physical therapy services that were performed by

Williams was neither licensed nor otherwise qualified to be performing those services.

At his instruction, Yadidi’s employees falsified records, including sign-in sheets that listed the dates plan members purportedly received services from Philips Chiropractic. Yadidi instructed Semerdjiev to falsify patient files to support the clinic’s fraudulent billing. Yadidi and his co-conspirators also created false entries in the name of plan members’ relatives, knowing that the union’s health care benefit plan allowed them an additional number of covered visits as well.

Yadidi continued to operate his scheme after he was terminated as an authorized provider by the ILWU-PMA plan in August 2017, six months after it conducted an audit of his clinic.

To continue the conspiracy, Yadidi changed the name of his clinic – which previously was called “Synergy” and falsely held out another person as the clinic’s primary owner and operator, when in fact, Yadidi continued to own, operate, and financially benefit from the clinic. Yadidi continued to submit claims to the plan in the sham owner’s name.

During the conspiracy’s duration, Yadidi’s clinic submitted $4,756,284 in fraudulent claims to the ILWU-PMA plan, for which the plan paid $1,976,832.

Williams and Semerdjiev each pleaded guilty to one count of conspiracy to commit health care fraud and were sentenced to six months and one year in federal prison, respectively.

DWC Posts Updates to MTUS

The Division of Workers’ Compensation (DWC) has posted an order adopting regulations to update the evidence-based treatment guidelines of the Medical Treatment Utilization Schedule (MTUS).

The updates, effective for medical treatment services rendered on or after September 21, 2020, incorporate by reference the American College of Occupational and Environmental Medicine’s (ACOEM’s) most recent treatment guidelines to the Clinical Topics section of the MTUS.

The ACOEM guidelines that are incorporated by reference into the MTUS are:

Knee Disorders Guideline (ACOEM December 3, 2019)
Workplace Mental Health Guideline: Depressive Disorders (ACOEM January 13, 2020)
— Occupational/Work-Related Asthma Guideline (ACOEM June 5, 2020)
— Occupational Interstitial Lung Disease Guideline (ACOEM November 8, 2019)

The administrative order consists of the order and two addenda:

— Addendum one shows the regulatory amendments directly related to the evidence-based updates to the MTUS.
— Addendum two contains hyperlinks to the updated ACOEM guidelines adopted and incorporated into the MTUS by reference.

Health care providers treating, evaluating (QME), or reviewing (UR or IMR) in the California workers’ compensation system may access the MTUS (ACOEM) Guidelines and MTUS Drug List at no cost by registering for an account.

New SIU Regulations Effective on October 1

On July 31, 2020, the California Department of Insurance revised Special Investigative Unit (SIU) Regulations were filed with the California Secretary of State. They will be effective October 1, 2020.

Next month, CDI Fraud Division will be conducting training presentations on these new regulations. The format and training dates will be announced in the near future.

The definition of contracted entity was revised by section 2698.30 to specify which entities that work with an insurance company are subject to the requirements within these regulations. This definition includes subcontractors and sub-subcontractors, This definition excludes affiliates and subsidiaries. It also excludes various contractors who provide expert opinions or contractors who perform a discrete/specific investigative task (provided the contractor does not participate in the claims handling function or make decisions on behalf of the insurer).

Section 2698.30 specifies the specific contract language required to be included in insurance company contracts with contractors, subcontractors, and sub-subcontractors that provide SIU or IAF services.

These changes were driven by CDI concerns that loose SIU oversight of decentralized, multi levels of contractors was leading to significant noncompliance and less effective SIU operations. Insurance companies have until April 1, 2021 to update their contracts to comply with this section.

The definition of timely release of documentation to the Fraud Division was clarified in section 2698.34 by insurance line (no later than 30 days, except Workers’ Compensation which is 60 days), the ways in which information can be provided to CDI was specified, and language to address password protected files was added.

Redundant language was removed and language was added in section 2698.35 to specify the insurer’s IAF procedures must include red flags that address each line of insurance or each insurance product transacted by the insurer.

Language was added to section 2698.35 that requires the SIU’s thorough analysis of the claim must take into consideration factors indicating insurance fraud, identifying which industry recognized databases are used by the SIU, the summary of the investigation is a stand-alone entry, and the SIU investigation summary must answer specific questions related to the alleged existence of insurance fraud.

Language was also added that requires if an SIU investigation is not opened due to the referral not being credible, the reason for that conclusion must be documented.

A number of these changes were driven by CDI’s concern that SIU effectiveness may suffer as the industry moves away from field investigators to a desk investigation structure. CDI is seriously concerned the industry may short change or understaff its SIU function as a cost cutting measure. These changes give CDI the ability to initiate an enforcement action should an insurance company decide to make this type of short sighted decision.

These and other important changes can be read in the full text of the new SIU Regulations.

Liberty Mutual Receives Innovation Award

Liberty Mutual Insurance has been awarded an Innovation Award for its new Injured Worker Portal and Workers Compensation Guide. The award was presented by Business Insurance magazine. This is the fifth Business Insurance Innovation Award Liberty Mutual has received since 2015.

Technology has been improving and simplifying the claims process. The company’s Injured Worker Portal and Workers Compensation Guide provide more information to injured workers through an easier-to-access platform and help injured workers access the care they need faster and more easily.

The guide and portal are part of Liberty Mutual’s broader investments to improve the digital experience of commercial customers, which also include a recently launched customer portal.

“The Workers Compensation Guide and Portal solve two key issues facing workers compensation policyholders and TPA clients,” said Senior Vice President of Workers Compensation Claims Wes Hyatt. “The first is fully engaging injured workers in the claims process, their recovery and eventual return to work. The second is the experience of the injured worker, a paramount concern of mid-size and large employers.”

Liberty Mutual’s award-winning Injured Worker Portal and Workers Compensation Guide are being rolled out to more of Liberty Mutual’s workers compensation policyholders and customers of Helmsman Management Services, its wholly owned third-party administrator (TPA).

Other Innovation awards received by Liberty Mutual include:

Workers’ Compensation Automation – Harnesses artificial intelligence and robotic process automation to better manage workers compensation claim costs and fully engage injured workers in their recovery.
Liberty Mutual SmartVideo – Delivers personalized online videos to workers comp claimants summarizing key information specific to each claim in order to produce better outcomes more quickly for injured workers.
LM Expedite – An application that speeds commercial auto claims by letting drivers take photos of damage and instantly request an estimate from their mobile phones.
Managing Vital Driving Performance – Helps reduce commercial auto accidents by quickly sorting through complex telematics data to recommend ways to improve commercial driver performance.
RiskTrac Workers Compensation Analytics Interactive Dashboard – A dashboard added to Liberty Mutual Insurance Co.’s risk management information system that provides workers compensation policyholders with a customized predictive model.

Liberty Mutual offers workers compensation solutions through its Global Risk Solutions (GRS) division.