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Category: Daily News

Comp Combined Ratio Significantly Improved

The fact that the workers compensation combined ratio was 101 in 2013, a seven-point decrease from 2012 and a 14-point decline since 2011, is a sign that the workers’ compensation market is returning to a state of “balance,” according to the industry’s statistical and rating organization, NCCI.

“We are finally starting to see an industry in balance with these results,” said NCCI President and CEO Steve Klingel, reporting on the state of the industry at NCCI’s annual symposium. “Today, industry costs are largely contained, claims frequency continues to decline, and the system in most states is operating efficiently. In short, the market is operating as it should on behalf of most stakeholders.”

According to the story in the Insurance Journal, overall, the workers compensation line showed a number of positive results in 2013, said Kathy Antonello, NCCI chief actuary. Premiums grew for the third consecutive year, and at the same time, the combined ratio fell by seven points. The overall reserve position for private carriers improved in 2013, following five consecutive years of deterioration. NCCI estimates the year-end 2013 reserve position to be an $11 billion deficiency for private carriers. The workers compensation residual market experienced a second straight year of significant growth in 2013. Premiums grew by more than 30 percent, and the average market share in the residual market increased from 7 percent to 8 percent. NCCI’s latest data shows the pace of growth has slowed in the first quarter of 2014.

In other good news, lost-time claim frequency maintained a path of decline in 2013, down 2 percent, on average, in NCCI states. The 2 percent decline is within NCCI’s long-term annual estimate of a of 2-4 percent decline per year .

Corrections Officer Fraud Conviction Reversed Over Jury Instructions

David Brian Lewis was employed by the California Department of Corrections at Centinela State Prison starting in 1998, where he worked most recently as a plumber. During the course of his employment, Lewis filed several claims for workers’ compensation benefits. In the instant proceeding, Lewis was prosecuted for insurance fraud concerning claims arising from an injury to his left arm in 2006 and an injury to his heels that he reported in 2009.

On October 24, 2006, Lewis filled out a workers’ compensation claim form reporting an injury that occurred at work on September 16, 2006, when he hit his left hand while using pliers and developed soreness in his forearm. Unbeknownst to his treating doctors, Lewis had a previous diagnosis of epicondylitis. Despite general questions about Lewis’s previous injuries and medical conditions during the patient intake process, Lewis did not disclose that he had been previously diagnosed with epicondylitis. While Lewis was off work because of the arm injury, coworkers noticed and reported certain activity by Lewis that they suspected to be inconsistent with Lewis’s claimed arm injury. In late 2006 or early 2007, a coworker saw Lewis driving his truck on a bumpy dirt road using his left hand. A coworker also noticed a photo of Lewis displayed at a gas station, in which Lewis was using his left hand to hold up a large fish that he caught in September 2007. Another coworker drove past Lewis’s house in March 2007 and observed Lewis getting his trailer ready to transport his all terrain vehicles on a camping trip.

On August 25, 2009, after having been back to work for approximately a year and a half following recovery from his arm injury, Lewis submitted an injury report and a workers’ compensation claim form stating that he had a cumulative trauma injury to his left and right heels. Unbeknownst to his treating doctors in the workers’ compensation system, Lewis had a previous history with plantar fasciitis and heel spurs. In June 1999, he reported to his family doctor that he was having pain in his left foot, and he was referred for further evaluation and was diagnosed bilateral plantar fasciitis. Lewis told his doctors 1999 that he had been having heel pain for the past 15 years. Lewis was asked when he first visited his PTP’s office in August 2009 whether he had any significant past medical history and specifically any previous foot injury. He did not disclose the prior problems with his heels. At trial, the People introduced evidence of certain activities that Lewis engaged in while being treated for heel pain that may have been inconsistent with his condition. Among other things, the jury heard evidence that during the period 2008 to 2012, Lewis was participating in a bowling league.

Lewis was charged with insurance fraud based on his 2006 claim and his 2009 claim. After a month-long trial, a jury convicted Lewis of eight counts of insurance fraud in connection with workers’ compensation benefits that he received during two different time periods. Lewis appealed, and the court of appeal reversed in the unpublished opinion of People v Lewis.

Lewis challenged the judgment, arguing (among other things) that the trial court prejudicially erred in not giving a unanimity instruction to the jury; Defense counsel requested that the trial court instruct the jury on the requirement that the jury reach a unanimous decision as to which acts Lewis committed in violation of each count. The trial court declined to give the instruction, stating that the instruction was not needed “when there is a continuous course of conduct.” Lewis contends that the trial court prejudicially erred in declining to deliver a unanimity instruction. The Court of Appeal agreed and reversed.

The requirement that the jury be instructed on unanimity in certain cases is based on the principle that “[i]n a criminal case, a jury verdict must be unanimous.” Cases have long held that when the evidence suggests more than one discrete crime, either the prosecution must elect among the crimes or the court must require the jury to agree on the same criminal act. This requirement of unanimity as to the criminal act is intended to eliminate the danger that the defendant will be convicted even though there is no single offense which all the jurors agree the defendant committed.

The judgment is reversed and this matter is remanded for further proceedings.

Insurance Broker Faces Prison For Taking Casino Premiums

Insurance broker James William Riley, 50, of Murrieta is facing 16 months in prison for multiple felony counts involving theft and embezzlement of over $172,000 from Casino Pauma.

According to investigators, Riley targeted Casino Pauma’s worker’s compensation insurance policy. Since insurance premiums are calculated at both the beginning and end of every year, it is common for liability, and thus premiums, to fluctuate as the number of employees grows or shrinks. A return of excess premiums is possible at the end of a policy cycle, and in 2007, the Casino Pauma was due a premium refund of over $172,000. Riley failed to return the premium refund, which was his duty as a licensed agent. In 2010, the loss to the casino was discovered and prompted the criminal investigation.

Riley’s arrest and sentencing are the result of a yearlong multi-agency investigation that included the San Diego County District Attorney’s Office, the California Department of Justice, Bureau of Gambling Control and the California Department of Insurance, with cooperation from the Pauma-Yuima Band of Lusieños Indians and Casino Pauma.

“This investigation highlights the collaborative work between Department of Justice Special Agents and Investigative Auditors, as well as, the mutually respectful Tribal, State and County Government relationships in the pursuit of justice,” said California Department of Justice, Bureau of Gambling Control, Bureau Chief Wayne J. Quint, Jr.

Court of Appeal Reopens Stipulated Award Based Upon Excusable Mistake

Leopoldo Benavides worked as a roofer. On February 7, 2005 he lost his footing and fell a distance of about 12 feet. The fall fractured his right ankle and injured his back. Benavides and his employer’s workers’ compensation insurance carrier agreed to a July 23, 2008, a stipulated award reflecting that Benavides’s injury had left him 51 percent permanently disabled. The stipulation was based upon the evaluations of the AME, orthopedic surgeon Roger S. Sohn, M.D.

After the stipulated award, Dr. Sohn examined Benavides again on December 28, 2010, and issued a new report increasing Benavides’s whole person impairment rating for the spine. This time, Dr. Sohn opined that Benavides had impairment secondary to the fractured femur and “increasing impairment” of the spine. In a subsequent deposition, Dr. Sohn explained that he changed his opinion based on the May 9, 2008 EMG finding, which he stated “automatically boost[ed]” Benavides’s DRE to a category V under the American Medical Association guidelines. Under further questioning, Dr. Sohn acknowledged that the EMG finding confirmed the decline in Benavides’s condition had occurred before the stipulated award was entered on July 23, 2008.

On February 8, 2010, Benavides filed a petition to reopen, alleging his condition had worsened and that his disability exceeded the rating provided by the July 23, 2008 stipulated award.  The WCJ initially denied the petition, concluding that Benavides had not sustained a new and further disability following that award. The WCJ vacated his initial finding and decision, after Benavides filed a petition for reconsideration. In his new findings and decision, the WCJ explained that Dr. Sohn now rated Benavides as more disabled than the July 23, 2008 stipulated award reflected, and Benavides should therefore be rated as 72 percent permanently disabled.

On reconsideration, a two-to-one majority of the appeals board disagreed. The majority found that Benavides had not sustained a “new and further disability” as required under Labor Code section 5410, because the decline in Benavides’s condition occurred before entry of the award. The majority also concluded that “good cause” to reopen the case under section 5803 was not established, because there was nothing “in the record to suggest that [Benavides] was unable to send the EMG study to Dr. Sohn before the award was issued.” In that regard, the majority noted that Benavides had not shown why the new evidence could not have been discovered and produced at a hearing held prior to the July 23, 2008 award.

In the unpublished decision of Benavides v WCAB, the Court of Appeal reversed and concluded there was good cause to reopen the case and annulled the decision of the appeals board and remand with directions to reinstate the WCJ’s award of a 72 percent disability rating.

Labor Code section 5803 accords the appeals board continuing jurisdiction to rescind or revise its awards, “upon good cause shown.” Such cause may consist of newly discovered evidence previously unavailable, a change in the law, or “any factor or circumstance unknown at the time the original award or order was made which renders the previous findings and award ‘inequitable.’ ” (LeBoeuf v. Workers’ Comp. Appeals Bd. (1983) 34 Cal.3d 234, 242) More specifically, an award based upon a stipulation may be reopened or rescinded if the “stipulation has been ‘entered into through inadvertence, excusable neglect, fraud, mistake of fact or law, . . . or where special circumstances exist rendering it unjust to enforce the stipulation.’ ” (Huston v. Workers’ Comp. Appeals Bd. (1979) 95 Cal.App.3d 856, 865-866)

Dr. Sohn issued a pre-award report rating Benavidas’s impairment without first requesting and reviewing an EMG, and the WCJ approved the parties’ stipulation, unaware of the fact that an existing EMG demonstrated Benavidas’s spinal condition was significantly worse than reflected in Dr. Sohn’s report. Whether the stipulation was the result of inadvertence, excusable neglect, or mistake of fact, the error justifies reopening the resulting award. “Indeed, when Benavides brought his petition to reopen, the evidence clearly established that the stipulated award was inequitable.”

LA County Worker Arrested in 100% Disability Fraud Case

Susette Boggs, 52 of Palmdale, was arrested for alleged workers’ compensation fraud. Boggs worked for the Los Angeles County Department of Parks and Recreation for over 10 years at the Placerita Canyon Nature Center in Newhall handling a variety of animals, including owls, skunks, reptiles and opossums. Boggs reported that she had been bitten by a tick, contracted Lyme disease and as a result filed a workers’ compensation claim with a date of injury of April 19, 2007.

Boggs claimed a multitude of symptoms prevented her from working and made her daily life miserable. According to physicians’ records, Boggs reported difficulty sitting for long periods due to pain, trouble holding items due to weakness in her hands as well as other symptoms.

The investigation into Boggs’ workers’ compensation claim revealed that she failed to be truthful and misrepresented her involvement in a band as a drummer/singer to her doctors. Video evidence showed Boggs maintaining a physically active lifestyle as a drummer/singer in a band since 2007, in direct conflict with symptoms she reported to her physicians about her physical capabilities.

The activities captured on video, and reviewed by her physicians, greatly impacted their opinion as to whether Boggs has 100 percent whole body impairment. Her physicians have since concluded that Boggs is capable of gainful employment. The reversal of the medical diagnosis impacts the workers’ compensation benefits allowed to Boggs. One hundred percent permanent disability exposure was valued at $409,552. After review of the video evidence the final permanent disability value was lowered to 39 percent permanent disability or $44,620, a difference of $364,932.

“Exaggerating symptoms and deceiving physicians in hopes of a monetary workers’ compensation windfall is not a smart retirement plan,” said Insurance Commissioner Jones. “The detectives in my department are diligent in their investigations to uncover discrepancies and bring criminals to justice. My department is sending a clear message to discourage anyone considering the same path of deception. You will be caught and you will be held accountable.”

If convicted Boggs faces a possible sentence of maximum seven years in prison and restitution of $364,932.

Xerox Acquires StrataCare and CareSolutions

Xerox announced a definitive agreement to acquire ISG Holdings, Inc. for $225 million, creating a comprehensive workers’ compensation suite of offerings for clients in the property and casualty insurance industry. In addition to Xerox’s current workers’ compensation business offered through CompIQ, Xerox will add the following ISG subsidiaries and their offerings to its portfolio:

— StrataCare, based in Irvine, Calif., provides comprehensive web-based medical bill review software, workflow and outsourcing solutions.
— Bunch CareSolutions, based in Lakeland, Fla., provides medical management solutions with real-time integration between medical bill review and nurse case management.

StrataCare provides web-based medical bill management software. It has more than 350 employees across its operations here and a regional office in Amarillo, Texas.

The acquisition of ISG expands Xerox’s services to property and casualty insurance carriers, third-party administrators, managed care services providers, governments and self-administered employers who require comprehensive reviews of medical bills and implementation of care management plans stemming from workers’ compensation claims. This acquisition complements Xerox’s current support of the top 20 U.S. property, casualty and commercial health insurance companies, touching nearly two-thirds of the nation’s insured population.

“The workers’ compensation industry generates $60 billion in medical payments each year – that equates to approximately 75 million bills in need of financial validation,” said Bob Zapfel, president, Xerox Services. “This acquisition demonstrates our commitment to the property and casualty sector and makes us an industry leader in workers’ compensation bill review software and care management services.”

ISG’s secure and compliant SaaS (Software as a Service) cloud delivery platform, care management services and analytics blended with Xerox’s world-class transactional expertise will allow clients to benefit from a true end-to-end solution. “Xerox provides a solid, secure foundation to continue to enhance our software and technology based services,” Paul Glover, ISG’s chairman and CEO. “The depth and breadth of Xerox’s services and resources provide ISG’s customers confidence in our ability to meet and exceed their needs into the future.”

Once the acquisition is complete, the brands will go to market as StrataCare, A Xerox Company and Bunch CareSolutions, A Xerox Company. The operations of StrataCare and Bunch CareSolutions and its 700 employees in Irvine, Calif., Lakeland, Fla., and Amarillo, TX, will continue to be led by Glover, who will report to Connie Harvey, chief operating officer of Xerox’s commercial healthcare and insurance business.  The two units, which will be branded as Xerox companies, are expected to have about 700 employees overall when the transaction is completed.

SCIF Increases Premium Revenue to Over $1 Billion

State Compensation Insurance Fund’s 2013 Annual Report, released on its Web site today, shows an increase in net premiums to more than one billion dollars and a decrease in its combined ratio of more than 10 percent. The strong growth in 2013 premiums was a result of a hardening market combined with its introduction of Tiered pricing in March. Other key financial highlights for 2013 include:

1) A $100 million dividend;
2) Policyholders’ surplus increased by six percent compared to last year;
3) More than 98.4 percent of its bond portfolio received the National Association of Insurance Commissioners’ highest quality credit rating.

State Fund maintained a balanced investment portfolio that was focused on both credit quality and investment yield. In 2013, State Fund started investing in stocks as a result of the passage of SB 1513 which expanded State Fund’s investment authority. At year end, State Fund had $917 million in common stocks.

“State Fund has seen tremendous successes in one hundred years of doing business and supported those that have shaped California to succeed and grow,” said Carol Newman, Acting President and CEO in the report. “As we enter our next century, we’ve implemented an ambitious plan to redesign our operations and reduce costs to California’s employers, making us a financially stronger and more efficient organization.”

In 2010, State Fund began a transformation that has reduced annual fixed expenses by $300 million dollars. These savings will help State Fund maintain fair pricing and bring greater value to more California employers.

Work Comp Industry Lags Behind in Technology and Innovation

The Insurance Journal just published a special report that highlights 10 current workers’ compensation challenges ahead for the industry. One of the 10 that stands out deals with innovation and technology.

According to the report, when it comes to technological innovations, the health care industry’s advancements dwarf anything that’s developed in the workers’ comp industry for years, says Thomas Lynch, founder and CEO of Lynch Ryan and Associates Inc., a management consulting firm for workers’ compensation cost control based in Wellesley, Mass., and publisher of the blog WorkersCompInsider.com. “The P/C insurance industry is very slow to innovate and is lagging behind other industries, as well as other parts of the insurance industry, in adoption and rapid movement to technology usage and innovation,” he says.

In Lynch’s view, the workers’ comp industry is way behind and it must catch up.

“For example, there’s a huge move now in the Veterans Administration called the Blue Button Project, where if you’re a patient you have a portal. You can go in and you can see all your medical records. You can communicate with your doctors. It’s a great back and forth system.” There’s nothing quite like it the workers’ comp industry, he says. “That kind of patient back and forth could really be a benefit in, wellness programs, in claims administration.”

The workers’ comp industry also lags in providing mobile claims reporting technology.”Even now, today, the usual way is that when you have a claim, you’ll go online and file a report online or you’ll make a phone call. Why couldn’t you take out your smartphone, have a voice activated app that could allow you to report directly into your carrier’s system which would, in real time, display for a claims adjuster?” he says. “Why can’t you, at the same time, take a picture of the incident on your smartphone and include that with the report ” the whole claim reported and done in five minutes. We can’t do that now and yet we can do it in other areas.”

“Workers’ comp and the rest of P/C has to get its act together, has to rededicate itself to delighting the customer, to having a dynamic relationship with the customer, and understanding that the customer is the most important thing in its universe,” Lynch says.

Salinas Claimant Sentenced to Eight Years, Eight Months

A 33-year-old former Salinas resident and truck driver was sentenced Friday to more than eight years in prison for workers’ compensation and welfare fraud, according to the Monterey County District Attorney’s Office.

The Salinas Californian reports that Chip Kyle Bolton, of Arizona, was found guilty after a jury trial in April of seven felony counts. Monterey County Superior Court Judge Russell Scott sentenced him to eight years and eight months in prison, a maximum penalty. Bolton claimed an on the job injury in 2011 and was receiving worker’s compensation payments, but was later caught on camera playing basketball. That’s despite his claims that he was having difficulty standing for more than hour and holding his baby daughter,

In 2011, Bolton reported an on-the-job injury to his employer. He received immediate and continued medical treatment under the workers’ compensation system and was placed on total temporary disability for injuries he described to his doctor, prosecutors said. Bolton also told a claims adjuster he couldn’t stand for more than an hour without a numbing sensation running from his hips to his knees, rendering him unable to hold his baby daughter, prosecutors said. Later that day, he was filmed at the YMCA exercising on an elliptical and playing basketball – activities he later denied at his deposition, the DA’s Office said.

Bolton also received periodic public assistance beginning in 2009. In 2012, while receiving this assistance, Bolton applied for and received unemployment insurance benefits. He signed, under penalty of perjury, documents attesting that he wasn’t receiving unemployment benefits when, in fact, he received and had cashed unemployment checks, prosecutors said. He was subsequently denied any benefits whatsoever because he didn’t accurately and truthfully provide information regarding his income, expenses and the number of people in his household, the DA’s Office said.

Judge Scott called Bolton a “perennial liar” in his sentencing, according to the DA’s Office. Per new realignment laws, Bolton will serve his prison sentence in Monterey County Jail. In total, Bolton will be responsible for $84,350.34 in restitution paid to the Department of Social Services and the Employment Development Department.

DWC Posts Third Modification to MPN Regulations

The Division of Workers’ Compensation (DWC) has posted a third 15-day notice of modification to the proposed medical provider networks (MPN) regulations to the DWC website. Members of the public are invited to present written comments regarding the proposed modifications to dwcrules@dir.ca.gov until 5 p.m. on Monday, May 19. The proposed modifications include:

1) Clarification of the definition of an Entity that Provides Physician Network Services.
2) Requirement for an Entity that Provides Physician Network services to provide an affirmation that they contract with physicians and other medical providers or contract with physician networks in their MPN application.
3) Specifies a 90-day time frame from the effective date of these regulations for DWC to assign a unique MPN Identification Number to existing MPNs.
4) Clarification of the instructions to submit an MPN application or MPN modification.
5) Deletion of the requirement to indicate if a physician is not currently taking new workers’ compensation patients in the MPN’s internet website posting of its roster of all treating physicians.
6) Added Civil Code sections 1633.1 et seq. governs electronically signed documents between private parties when obtaining physician acknowledgments.

The notice, text of the regulations, and forms can be found on the proposed regulations page.