A new poll conducted by Employers Insurance found that more than one in 10 small business owners (13 percent) are concerned that one of their employees would commit workers’ compensation fraud by faking an injury or illness in order to collect benefits. It also found that nearly one-quarter of small business owners (24 percent) have installed surveillance cameras to monitor employees on the job and that one in five (21 percent) business owners feel unprepared or unsure of their ability to identify workers’ compensation fraud. .
The Insurance Journal reports that Ranney Pageler, vice president of fraud investigations at Employers, said the message of protecting your business from fraud resonates more loudly with those who have already been ripped off and seen their worker’s comp premiums rise. “You may have 90 percent of policyholders who aren’t paying attention,” he said, adding that for those who have been burned, “Boy, that is their hot button.” It’s a hot button for some agents too.
In the last 18 months Employers had three cases in California where workers’ comp fraud was proven because of videos, which showed the workers staging their injuries, according to Pageler. Two cases were in restaurant kitchens, and the other was in a warehouse, he said. The videos show the workers doing things like rearranging furniture or objects, kicking the objects, then screaming out in pain and getting hauled off in an ambulance. “That proves they weren’t injured, that they staged an accident,” he said.
By his account all three cases were investigated, criminal complaints were filed and convictions resulted in merely a matter of months – hyper-speed for the state’s unwieldy system. “All were decided well within a calendar year,” Pageler said. “What that (video) did was keep that claim from ever showing up on the policyholder’s experience rating.”
The reason there was no impact on the rating, or a corresponding premium increase, was because the cases were handled quickly, and total fraud was easily proved, he said. Unlike in partial fraud, a total fraud claim can be entirely removed retroactively with no impact to the rating.
For the survey, interviews were completed with a nationally representative sample of 501 small businesses that have fewer than 100 employees. Data were weighted by number of employees, region and industry to reflect the proportion of small businesses in the United States. The margin of error is +/-4.4%. Fieldwork was conducted from May 14 and 29, 2015.