Menu Close

Category: Daily News

Pre-Claim Nurse Triage May Reduce Claims

Though large, self-insured companies have been using it for years, pre-claim nurse triage has not yet been wholeheartedly embraced by workers’ compensation carriers.

The Claims Journal article quotes Brian Cullen, managing director of Triage for Medcor, an outsourcing triage service. “Claim people are so sure that they have everything done with the claim, but they don’t quite get pre-claim first aid screening, which all the big companies have already proven works great for the 17 years we’ve been doing it. It’s fascinating to watch an industry wake up to this best practice.”

According to Cullen, Medcor works with about 15 carriers now and says it’s still in the very early stages of the adoption curve. Captives have embraced pre-claim nurse triage while state funds have also been slow to adopt the system. He said a nurse answers the phone directly and after obtaining a name and location will begin series of questions on defining the injury. The system can handle multiple injuries due to a patent the company has that enables parallel triaging of multiple injuries simultaneously.

Medcor pioneered telephonic triage, according to Cullen. “We literally now have taken 1.7 million phone calls in 17 years, and we’re taking about a thousand a day with a call center staffed with RNs,” said Cullen. “We have algorithms that we’ve homegrown, we own our own software company,” he said. Initially, the nurse will try to rule out a call to 911. “Literally, one percent of all calls we take result in a recommendation of 911,” Cullen said.

One insurer that sees benefits in using early claims triaging is Secura. “We have been doing it since late 2011. We were fully engaged with it by about the middle of 2012,” said Tony Brecunier, director of workers’ compensation for Secura. “We had some of our agents who had a 24/7 nurse triage on some of their program accounts, and were telling us that they were seeing benefits of lesser claims reported, better reporting, lower lag time reporting.”

“We have seen a reduction in all types of situations,” the workers’ comp director said. “While it’s hard to measure – we know that when we look at the calls that are made to the 24/7 triage – about 42 percent of those folks go back to work without ever making a claim,” said Brecunier.

The advantage of a nurse hotline, he said, is that the injured worker knows he or she is speaking with a medical professional who can provide reassurance that a back strain will typically resolve in a day or two and if it doesn’t then further treatment can be sought. Though Brecunier can’t say for sure that it has limited fraud in Secura’s program, Cullen said pre-claim triage has the potential to reduce fraudulent workers’ compensation claims.

OSIP Streamlines Self Insurance Regulations

The Office of Self Insurance Plans (OSIP) is a program within the director’s office of the Department of Industrial Relations that is responsible for the oversight and regulation of workers’ compensation self-insurance within California. OSIP is also responsible for establishing and insuring that required security deposits are posted by self-insurers in amounts sufficient to collateralize against potential defaults by self-insured employers and groups.

This week OSIP posted proposed regulations to streamline self-insurance procedures and eliminate some existing requirements. A public hearing on the proposed regulations has been scheduled at 10 a.m., Monday, December 21, 2015, in the conference room at the Office of Self Insurance Plans, 11050 Olson Drive, Suite 230, Rancho Cordova, CA 95670. Members of the public may also submit written comments on the regulations until 5 p.m. that day.

The proposed regulation amendments function primarily to update and clarify existing regulations. Several proposed amendments make substantive changes to clarify and simplify the documentation and evaluation of the financial qualifications of self-insureds and to simplify and streamline procedural requirements. Existing requirements pertaining to claims loss history and evaluation of illness prevention program are eliminated as no longer necessary. The rulemaking also updates existing forms, implements new forms in some cases and provides for an online platform for submission of annual forms by self-insureds. The proposed rulemaking does not implement any new reporting requirements and claims not to have an adverse financial impact on California businesses.

The notice and text of the regulations can be found on the proposed regulations page.

Fear of Malpractice Correlates With Medical Costs

A new study published in the British Medical Journal, and summarized by Reuters Health claims that providing more care than necessary may work to lower a doctor’s risk of being accused of malpractice. This phenomena may also be driving up costs . The researchers found that doctors who provided the most costly care between 2000 and 2009 were also least likely to be sued between 2001 and 2010.

Lead author Dr. Anupam Jena, of Massachusetts General Hospital and Harvard Medical School in Boston and his colleagues write in The BMJ that critics of the U.S. malpractice system suggest it encourages defensive medicine, which is when doctors provide more healthcare than necessary in order to stave off lawsuits. “If you ask physicians what’s the number one concern they have when you talk to them about their careers, I would say malpractice will come up as one of their top concerns,” Jena said.

For the new study, Jena’s team examined data from Florida hospitals, looking specifically at whether doctors within seven medical specialties were less likely to face lawsuits in the year following one when they racked up higher than average hospital charges.

“If you look at doctors who spend more in a given specialty, higher spending physicians get sued less often than low spending physicians,” Jena said of the findings.

“The only thing you can say with certainty is there is a correlation between spending and a risk of being named as a defendant on a lawsuit, but that’s a correlation without causation,” said Dr. Daniel Waxman, of RAND Corporation in Santa Monica, California. “Yes, doctors are afraid of lawsuits, but they’re also afraid of looking bad,” said Waxman, who has researched defensive medicine but was not involved in the new study. “There are other motivations to do more as well.”

Orange County Weight Lifter Faces Fraud Charges

An Orange County Social Services Agency (SSA) group counselor has been charged for defrauding over $30,000 from the County of Orange by making fraudulent statements relating to his workers’ compensation claim. Maluelue Tafua, 40, Orange, is charged with two felony counts of insurance fraud and two felony counts of making fraudulent statements. If convicted, Tafua faces a maximum sentence of eight years in state prison. He is out of custody on $20,000 bail.

At the time of the crime, Tafua worked as a group counselor for SSA.

On Jan. 8, 2014, Tafua is accused of claiming that he injured his right shoulder and elbow restraining someone while working at Orangewood Children’s Home. SSA attempted to accommodate his injury by assigning him to modified duties within the work restrictions prescribed by the treating physician. Tafua is accused of going to his doctor and claiming to be unable to use his right arm. SSA could not accommodate that restriction and placed Tafua on temporary total disability.

On June 3, 2014, Tafua is accused of bench pressing 315 pounds in a gym. During a medical appointment with his doctor the following day, Tafua is accused of claiming that his pain had not improved and that he had been complying with his treatment. He is accused of failing to report that he exercised using weights at the gym.

On July 14, 2014, the County began investigating this case after observing inconsistencies in the defendant’s statements, what was observed at the gym, and what activities he told the doctor he was capable of performing. Deputy District Attorney Pam Leitao of the Insurance Fraud Unit is prosecuting this case.

DWC Restores JET File System for Lien Activation Fee

The Division of Workers’ Compensation officially announced it will reinstate statutorily required lien activation fees that have been enjoined by the U.S. District Court for the past two years on Monday, November 9.

The Ninth Circuit United States Court of Appeals upheld the constitutionality of the lien activation fees on June 29, 2015. The Court denied the plaintiff’s Petition for Rehearing on October 18, 2015 and sent the case back to Judge Wu to vacate the preliminary injunction and dismiss the case.

On November 3, 2015, Judge George Wu issued an order vacating the preliminary injunction and permitting lien claimants to pay activation fees required by Labor Code § 4903.06 from 8 a.m. on November 9 until December 31, 2015.

The DIR said it will restore the electronic lien activation fee payment system through JET File and the EAMS Public Information Search. To do this both EAMS and Public Search will be offline starting in the late afternoon of November 6, 2015 and restored on November 9, 2015 at 8 a.m.

If, between November 9, 2015 and December 31, 2015, the lien activation payment system becomes non-operational for six or more hours in a 24-hour period, the deadline will be extended by one calendar day for each day of non-operation.

457 Hospitals (27 in California) Involved In Latest Fraud Settlement

The Department of Justice has reached 70 settlements involving 457 hospitals in 43 states for more than $250 million related to cardiac devices that were implanted in Medicare patients in violation of Medicare coverage requirements. Twenty-seven California hospitals were included in the settlement: Irvine-based St. Joseph Health System agreed to pay $2.7 million on behalf of 10 affiliated hospitals; Sacramento-based Sutter Health agreed to pay $3 million on behalf of 12 affiliated hospitals; and San Diego-based Scripps Health agreed to pay $5.6 million on behalf of five affiliated hospitals.

An implantable cardioverter defibrillator, or ICD, is an electronic device that is implanted near and connected to the heart. It detects and treats chaotic, extremely fast, life-threatening heart rhythms, called fibrillations, by delivering a shock to the heart, restoring the heart’s normal rhythm.  It is similar in function to an external defibrillator (often found in offices and other buildings) except that it is small enough to be implanted in a patient’s chest. Only patients with certain clinical characteristics and risk factors qualify for an ICD covered by Medicare.

Medicare coverage for the device, which costs approximately $25,000, is governed by a National Coverage Determination (NCD). The Centers for Medicare and Medicaid Services implemented the NCD based on clinical trials and the guidance and testimony of cardiologists and other health care providers, professional cardiology societies, cardiac device manufacturers and patient advocates. The NCD provides that ICDs generally should not be implanted in patients who have recently suffered a heart attack or recently had heart bypass surgery or angioplasty. The medical purpose of a waiting period -40 days for a heart attack and 90 days for bypass/angioplasty – is to give the heart an opportunity to improve function on its own to the point that an ICD may not be necessary. The NCD expressly prohibits implantation of ICDs during these waiting periods, with certain exceptions.The Department of Justice alleged that from 2003 to 2010, each of the settling hospitals implanted ICDs during the periods prohibited by the NCD.

“The settlements announced today demonstrate the Department of Justice’s commitment to protect Medicare dollars and federal health benefits,” said U.S. Attorney Wifredo A. Ferrer of the Southern District of Florida. “Guided by a panel of leading cardiologists and the review of thousands of patients’ charts, the extensive investigation behind the settlements was heavily influenced by evidence-based medicine. In terms of the number of defendants, this is one of the largest whistleblower lawsuits in the United States and represents one of this office’s most significant recoveries to date. Our office will continue to vigilantly protect the Medicare program from potential false billing claims.”

Most of the settling defendants were named in a qui tam, or whistleblower, lawsuit brought under the False Claims Act, which permits private citizens to bring lawsuits on behalf of the United States and receive a portion of the proceeds of any settlement or judgment awarded against a defendant. The lawsuit was filed in federal district court in the Southern District of Florida by Leatrice Ford Richards, a cardiac nurse, and Thomas Schuhmann, a health care reimbursement consultant. The whistleblowers have received more than $38 million from the settlements. The Department of Justice is continuing to investigate additional hospitals and health systems.

Over Prescribing LA Physician Convicted by Jury for Murder

The second-degree murder convictions of a Los Angeles-area physician were the first against a U.S. doctor for prescribing massive quantities of addictive and dangerous drugs to patients with no legitimate need, three of whom died of overdoses. A jury of 10 women and two men found Hsiu Ying “Lisa” Tseng, 45, guilty of 23 counts, including 19 counts of unlawful controlled substance prescription and one count of obtaining a controlled substance by fraud.The guilty verdict marks the first time in the United States where a doctor was convicted of murder for overprescribing drugs.

Tseng was convicted of second-degree murder for the deaths of Vu Nguyen, 28, of Lake Forest; Steven Ogle, 24, of Palm Desert; and Joseph Rovero, 21, an Arizona State University student from San Ramon. Nguyen died March 2, 2009. Ogle died a month later on April 9, 2009. Rovero died Dec. 18, 2009. All were patients of Tseng, who prescribed a myriad of drugs for the three young men.

Tseng, licensed to practice in 1997, opened a storefront medical office in Rowland Heights in 2005. During the timeframe when nine of her patients died in less than three years, Tseng took in $5 million from her clinic and continued dispensing potent and addictive drugs unabated.

Deputy District Attorneys John Niedermann and Grace Rai of the Major Narcotics Division prosecuted the case.
In closing arguments, Niedermann told jurors that in dozens of instances, Tseng kept no medical records of visits or patient prescriptions. In many instances, she faked medical records when authorities began investigating, he said.

Tseng surrendered her license to practice medicine in February 2012 and has been behind bars in lieu of $3 million bail since her March 2012 arrest. She returns to court on Dec. 14 for sentencing before Los Angeles County Superior Court Judge George Lomeli. She faces up to life in state prison.

Court Sets December 31, Lien Activation Fee Deadline

In the Angelotti Chiropractic federal constitutional challenge to the 2013 lien activation fee case, the United States Court of Appeals for the Ninth Circuit issued a decision in June holding that the preliminary injunction staying implementation of the lien activation fee should be vacated. The Court of Appeals denied a Rehearing Petition and issued its mandate to the District Court on October 19, 2015.

Under SB863, lienholders were to be afforded until December 31, 2013 to pay lien activation fees. The now vacated preliminary injunction went into effect on November 19, 2013 and the DWC deactivated the payment systems. As a result, lienholders – including lienholders not a party to this action – were unable to pay lien activation fees for 43 days prior to the December 31, 2013 deadline.

At an October 29 status conference in federal court, the parties agree that lienholders should be afforded at least 43 days to pay activation fees after the former payment systems are re-activated and the parties jointly requested that the deadline be made December 31, 2015. And the DWC requested that it be given until November 9, 2015 to reactivate the payment systems.

The Court ordered that the DWC has until November 9, 2015 to re-establish the activation fee payment systems. Any holder of a lien filed prior to January 1, 2013 shall be permitted to pay lien activation fees required by Cal. Lab Code § 4903.06 from November 9, 2015 to December 31, 2015. Any lien filed prior to January 1, 2013 for which the lien activation fee has not been paid on or before December 31, 2015 shall be dismissed by operation of law pursuant to Cal. Lab Code § 4903.06(a)(5). This provision shall have no effect on liens that were dismissed prior to this order.

In the event the payment systems are not re-established by November 9, 2015, or thereafter become non-operational, the December 31, 2015 deadline shall be extended by one calendar day for every day the payment systems are non-operational.

Workers’ Comp Industry Shows Solid Gains

The Insurance Journal reports that the U.S. workers’ compensation market saw solid gains in 2014, thanks in part to premium increases and favorable claims frequency. This was the fourth consecutive year in which the industry reported improved results, A.M. Best said in a report.

The U.S. workers’ compensation combined ratio came in at 101.5 for 2014. While a combined ratio under 100 is considered healthy, the number reflects steady improvement compared to the 118.1 combined ratio generated in 2010, according to the report. Net premiums written came in at $46.8 billion for the sector in 2014, a steady climb from $34 billion produced in 2010.

A.M. Best noted the improvement but pointed out that the positives are near-term, as uncertainty remains about the industry’s ability to maintain rate adequacy in the longer term.

But several giants in the fields shrunk their market share in 2014. Liberty Mutual Insurance’s U.S. workers’ compensation net premiums written for 2014 dropped 27.5 percent compared to the previous year. The decline was enough to knock it from second to fifth place in a new A.M. Best special report on the sector’s overall performance. A Liberty Mutual spokesperson said the drop is part of the insurer’s strategy to rid itself of weak accounts.

American International Group also lost ground. AIG booked $2.4 billion in net premiums written during 2014 for a 5.2 percent share and third place. That’s a 10.4 percent drop from what AIG achieved in 2013, when it produced more than $2.7 billion in net premiums written for a 6.2 percent market share and fourth place.

Other top-ranked U.S. workers’ compensation insurers generally maintained their rankings, but some gained premiums and market share while others lost ground. Top-rated Travelers Group, for example, achieved $3.8 billion in net premiums written during 2014 for an 8.2 percent piece of the market. The number is 4.3 percent higher than the $3.68 billion in net premiums written during 2013, which represented an 8.3 percent market share.

Second-place Hartford Insurance Group also grew, with $3 billion in net premiums written during 2014 for a 6.4 percent share of the market—1.4 percent higher than the $2.97 billion generated in 2013, when it had 6.7 percent of the market and was in third place.

Adventist Health Pays $115 Million to Settle Fraud Claims

The Justice Department announced that Adventist Health System has agreed to pay the United States $115 million to settle allegations that it violated the False Claims Act by maintaining improper compensation arrangements with referring physicians and by miscoding claims. Adventist is a non-profit healthcare organization that operates hospitals and other health care facilities in 10 states including California.

The allegations arose from two lawsuits filed respectively by whistleblowers Michael Payne, Melissa Church and Gloria Pryor, who worked at Adventist’s hospital in Hendersonville, North Carolina, and Sherry Dorsey, who worked at Adventist’s corporate office, under the qui tam provisions of the False Claims Act. Sherry Dorsey was a former chief operating officer of Physician Enterprise, a division of Adventist Healthcare. The act permits private parties to file suit on behalf of the United States for false claims, and to share in any recovery. The whistleblowers’ share of the settlement has not yet been determined.

Sherry Dorsey worked at corporate headquarters and reported to top Adventist executive. At a meeting with executives in August 2012, Dorsey allegedly raised questions about 85 physicians who were paid above the 90th percentile of Medical Group Management Association benchmarks for their specialties. Many of them were paid $1 million a year, and some got $2 million or $3 million, according to the complaint. “It was humanly impossible for each of the doctors to have work relative value units [RVUs] that would normally be attributed to the work of 5, 6, or 7 full-time doctors in the same field of practice,” the complaint said. Dorsey suggested assessments of the coding and billing practices of the physicians to determine if there were any irregularities, but she allegedly was rebuffed because the audits would be too expensive. Still, Dorsey continued to sound alarms about physician compensation. Adventist allegedly quantified Stark-related overpayments, but didn’t repay them. “She was, in essence, told to play ball, to not raise too much of a fuss about it,” says Atlanta attorney Marlan Wilbanks, who represents Dorsey.

The other complaint filed by Michael Payne, Melissa Church and Gloria Pryor describes how Adventist hospitals pay physicians generously even though their practices lose money. The losses are “tolerated” only because the hospitals track the value of the physicians’ referrals and “know they can more than make up for those losses through the marginal gains in income that the [hospitals realize]” from the referrals for inpatient and ancillary services, the complaint alleged.

There were no subpoenas or depositions on the way to the resolution of two false claims cases. Because Adventist self-disclosed some violations to the Department of Justice, it was given credit for cooperation, and the case moved through with relative speed and no formal litigation,

The cases, United States ex rel. Payne, et al. v. Adventist Health System/Sunbelt, Inc., et al. No. 12-856 (W.D.N.C), and United States ex rel. Dorsey v. Adventist Health System Sunbelt Healthcare Corp., et al., No. 13-217 (W.D.N.C), were handled by the Civil Division’s Commercial Litigation Branch, the U.S. Attorney’s Office of the Western District of North Carolina and HHS-OIG. The claims settled by this agreement are allegations only, and there has been no determination of liability.