This is a wage-and-hour class action that, as the court itself observed, has outlasted nearly every comparable case in California history — the original complaint was filed 19 years ago, and the matter has already generated multiple interlocutory appeals and writ proceedings, including review by the California Supreme Court (North American Title Co. v. Superior Court (2024) 17 Cal.5th 155).
Roughly 700 escrow officers and escrow-related employees of North American Title Company (now known as Lennar Title, Inc., referred to as “NATC”) sued over alleged failure to pay overtime and provide meal and rest breaks. The employees were divided into two certified classes: a “Nonexempt” class alleging they were pressured to work “off the clock,” and an “Exempt” class of roughly 400 employees alleging they had been misclassified as exempt and were therefore owed overtime. The escrow officers held a wide variety of job titles, worked in more than 80 offices across 23 counties, and earned compensation that frequently included substantial incentive pay — some class members earned well over $250,000 in a year.
The central legal question was whether class members spent more than half their workday on duties qualifying as “exempt work” under California’s quantitative test for the relevant Labor Code exemptions.
Before trial, both classes dismissed their statutory Labor Code claims and proceeded solely under the Unfair Competition Law (UCL). The case was tried in two bifurcated phases. In the first phase (the so-called “liability phase,” tried in 2015), the court limited each side to roughly 100 witnesses to prove or refute the claims of all 700 class members. Following that phase, the court ruled against NATC on its exemption defenses on a classwide basis, decertified the Nonexempt class, and — critically — appointed a referee to conduct a second phase to determine UCL restitution for the Exempt class. The court did this without the parties’ consent and over NATC’s strenuous objections.
The reference proceedings stretched on for years and included live testimony from more than 230 individual class members. The trial court then adopted nearly all of the referee’s findings and ultimately entered a judgment of roughly $43.5 million against NATC (more than half of which was prejudgment interest). Judgment was entered against NATC and for the Exempt class, but in NATC’s favor against two named plaintiffs, Kimberly Baker and Carolyn Cortina (the original plaintiff), who had not testified at trial. Both sides appealed.
The Fifth District reversed for the most part in the partially published case of Cortina v. North Am. Title Co. -F085389 (May 2026). It affirmed the judgment only as to codefendant North American Services, LLC (which prevailed below) and as to one individual plaintiff, Janet Doran. In all other respects the judgment was reversed, the case was ordered decertified as a class action, and the matter was remanded for retrial of the named plaintiffs’ individual claims (with leave for the trial court to entertain a new certification motion as to the Exempt class). On the plaintiffs’ cross-appeal, the court also reversed the judgment that had gone against Baker and Cortina, allowing them to pursue their claims on retrial. The court identified two independent grounds compelling reversal.
First, the nonconsensual reference was unauthorized. Under the California Constitution (Cal. Const., art. VI, §§ 21, 22) and Code of Civil Procedure section 638, a court may refer a matter to a referee without the parties’ consent only in narrowly limited circumstances. (People v. Superior Court (Laff) (2001) 25 Cal.4th 703.) The court held that delegating years of restitution proceedings — including testimony from 230-plus class members on contested liability-type issues — fell outside those limited categories. It described a nonconsensual reference of this scope and magnitude as not merely rare but apparently unprecedented in California law, and concluded this error alone required reversal.
Second, the first phase of trial violated the controlling principles of Duran v. U.S. Bank National Assn. (2014) 59 Cal.4th. Duran requires that statistical sampling used to establish classwide liability rest on a scientifically valid methodology — expert-determined sample size, an acceptable margin of error, and randomly selected witnesses. Here, plaintiffs sought to prove the Exempt class’s claims through testimony from only about 15 percent of one cohort (roughly 24 of 156 “Branch Managers”) offered as “representative,” without meeting any of Duran’s methodological requirements. Because some class members (such as Branch Managers) indisputably performed exempt work, the absence of valid common proof meant the trier of fact had no reliable basis to extrapolate to a classwide judgment. (Marlo v. United Parcel Service, Inc. (C.D. Cal. 2008) 251 F.R.D. 476.) The court also faulted the trial court for rejecting NATC’s affirmative defenses wholesale based on misinterpretations of law and for barring NATC from questioning second-phase witnesses on its exemption defenses.
Under Duran, “decertification must be ordered whenever a trial plan proves unworkable,” and the court held the unworkability of the plan was apparent by the end of the first phase. Combined with the prejudicial errors, this warranted not only reversal but decertification by the appellate court itself.
Finally, on the cross-appeal, the court held the judgment against Baker and Cortina could not stand once the broader judgment was reversed, and remanded so they too could litigate their individual claims on retrial. Notably, the opinion was certified for publication except for Part III (the cross-appeal discussion).